Salary: £27k - 32k per year
Reference: LDELECSUPNOR
Technical Sales Support
Northwich
Full-time | Permanent
£28,000 - £32,000 per annum
About the Role
We are recruiting on behalf of a well-established engineering business that designs and manufactures specialist scientific and industrial instruments sold worldwide.
They are seeking a Technical Sales Support Engineer to support both existing products and new sales enquiries. This is a varied role combining technical support, customer interaction, and hands-on electronics work.
Key Responsibilities
-
Provide technical support to customers via phone, email, and remote tools
-
Diagnose and resolve hardware and software issues efficiently
-
Act as a key technical contact throughout the customer lifecycle
-
Support sales activity with technical input, documentation, and cost estimates
-
Carry out root cause analysis and implement preventative solutions
-
Deliver training and guidance to customers and internal teams
-
Assist with testing of new products prior to release
-
Maintain accurate records within the support/ticketing system
-
Work closely with engineering and service teams to improve products
Requirements
-
Degree (or equivalent experience) in Electronics or a related discipline
-
Strong knowledge of analog and digital electronics (essential)
-
Excellent communication and interpersonal skills
-
Self-motivated with the ability to work independently
-
Experience in technical support, troubleshooting, or a similar role
-
Comfortable working with customers and internal stakeholders
Benefits
-
25 days holiday plus bank holidays
-
Christmas shutdown
-
Workplace pension scheme
-
Half-day finish on Fridays
-
Free on-site parking
-
Discounted gym membership (WorkFit programme)
-
Company social events
Apply now by sending your CV to [email protected] or call 01270 589943 to speak directly with Leanne about the role.
INDCOM
