Job Title: Office Administrator / Office StaffJob Summary
We are looking for a friendly, organised and reliable Office Administrator to join our busy roofing company. This is a key role within the business, acting as the first point of contact for customers while providing administrative support to ensure the smooth day-to-day running of the office. The successful candidate will be confident communicating with customers, suppliers and colleagues, able to work in a fast-paced environment and manage multiple tasks efficiently.
Key Responsibilities
- Answer incoming telephone calls professionally and direct enquiries appropriately.
- Book appointments for roofing surveys, quotations and work schedules.
- Liaise with customers to arrange appointments, provide updates and answer general enquiries.
- Communicate with suppliers to order materials, check availability and coordinate deliveries.
- Maintain accurate customer records and update company systems.
- Process emails and respond to customer enquiries promptly.
- Coordinate diaries for surveyors and roofing teams.
- Prepare and organise paperwork, quotations and other office documents.
- Monitor and manage office supplies.
- Support the management team with general administrative duties.
- Ensure excellent customer service is delivered at all times.
Skills and ExperienceEssential
- Previous experience in an office administration or customer service role.
- Excellent telephone manner and communication skills.
- Strong organisational and time management abilities.
- Good IT skills.
- Ability to prioritise tasks and work effectively under pressure.
- Professional, friendly and approachable attitude.
- High level of accuracy and attention to detail.
Desirable
- Experience working within the construction or roofing industry.
Personal Qualities
- Reliable and punctual.
- Positive and proactive approach to work.
- Excellent problem-solving skills.
- Able to work independently and as part of a team.
- Flexible and adaptable in a busy office environment.
What We Offer
- Competitive salary (dependent on experience).
- Full-time or part time permanent position.
- Paid holiday entitlement.
Pay: From £12.71 per hour
Benefits:
Work Location: In person
