With our vast range of brands and categories, we offer products to trade customers suitable for resale, to a range of specialist industries. Our strong relationships with a global network of supply partners ensure a reliable and continuous supply of products.
We offer a personal and insightful service to our business-to-business trade partners. We work with sole traders, small businesses and well-known retailers. We provide a bespoke offering to help businesses grow their revenue in the healthcare sector.
We allocate our resellers with a dedicated account manager and access to self-service marketing support, including high resolution imagery and product literature, to help them promote our extensive product ranges.
We are a Planet Mark certified, carbon neutral business, meaning that we not only care about our planet, by trading with us, we can help businesses meet their sustainability objectives.
Main Purpose of the job
The primary purpose of this role is to provide exceptional account management support for the assigned accounts within our Trade Sales Division. This position plays an essential role in ensuring the delivery of Trade’s monthly and quarterly KPI's.
Account Management:
- Achieve and exceed monthly and quarterly KPI’s for contribution, margin and account acquisition.
- Manage an established portfolio of customers, serving as the primary point of contact for assigned accounts.
- Conduct account reviews to develop relationships and ensure account spend is maximised through competitor analysis
- Prepare quotations, follow-up and analyse success
- Identify opportunities to introduce supplementary items, utilising up sell and cross sell opportunities.
- Prepare and deliver commercial presentations and tenders as required across the assigned accounts
- Commercial awareness of the Industry and competition
Customer and Supplier Relationship Building:
Establish strong relationships with customers and suppliers, serving as the key contact for inquiries
Record Keeping:
- Maintain accurate and up-to-date records, reports, and databases.
Compliance:
- Stay updated with relevant laws, regulations, and company policies, ensuring compliance in all Account Management activities, in accordance to the QA policies and procedures.
- Proven experience as an Account Manager/ Sales Executive or similar role.
- Experience in a related industry would be advantageous.
- Ability to grow assigned accounts, through increase basket size and margin in areas of responsibility.
- Ability to utilise market data to develop business area.
- Strong organisational and time management skills.
- Proficiency in using MS Office suite, in particular MS Excel.
- Experience of MRP systems, specifically SAP Business One.
- Attention to detail and accuracy in work.
- Ability to handle multiple tasks and prioritise effectively.
- Analytical mentality with data interpretation capabilities and problem solving skills.
- Excellent communication skills – building rapport with customers and colleagues
- Resourceful / Tenacious / Commercial mindset.
- Can do attitude, operates with integrity, self-starter, hardworking, good organisational skills, fits with company culture, with willingness to learn.
Office Based role.
9-5
Monday to Friday
Benefit: Life insurance, Paid annual leave, On-the-job training, Professional development support, Employee discount schemes, Employee assistance programme (EAP), Mental health support, Free beverages, Company-provided laptop, Free parking, Pension scheme, Exclusive staff discounts / Partnerships, Long service awards / Career milestone gifts, Financial planning support
