Position: Business Rates and Utilities Officer
Location: Birmingham (B6 4DW)
Salary: Competitive (depends on experience)
Contract Type: Permanent
Position Type: Full Time (35h/week)
Working hours: Monday to Friday between 9.00am and 18:00pm
ABOUT YOUR SUPPORT LINE
Your Support Line is a one-stop shop for all of your personal and business support solutions. It constitutes a group of companies that are able to offer advice and support along with practical assistance for your business needs, ranging from growth and development strategies, all the way to financial brokers, utilities, and business rates specialists. A world of opportunity: We will give you the tools you need to succeed, providing you with the tools and knowledge to deliver; you’ll have the chance to grow and develop by various training opportunities (i.e. IRRV qualifications, online trainings) Great people: We are a driven team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse environment.
D2S Business Solutions Ltd is providing business rates and utility services to their highly valued clients. The team will always ensure that all clients receive exceptional service and all their business needs will be met.
JOB SUMMARY
D2S Business Solutions Ltd is looking to employ the services of an experienced Case Worker for their busy Business Rates Department. You will be working closely with the Head of Department and your colleagues to ensure that proficiency is provided to all clients.
EXPERIENCE
Experience is preferred but not essential, however full training will be provided to the candidate.
KEY SKILLS
- Ability to multi-task and prioritize workload in order to meet deadlines;
- Attention to details;
- Research, analysis and critical thinking;
- Proficiency in Microsoft Word, Excel, and Outlook;
- Ability to use own initiative and work independently;
- Fast adaptability;
- Excellent client management relationship;
- Able to work independently and as part of a team;
- Communication skills in person, on the phone and in emails;
- Ability to work effectively in providing support to the team to deliver high quality, cost effective valuation services.
- Strong interpersonal skills and able to challenge, support, influence and engage clients.
- Knowledge of GDPR;
- Complete ad-hoc tasks;
RESPONSIBILITIES
- Gather the required information surrounding the case, assess whether case meets criteria and can be accepted;
- Updating VOA Cases spreadsheets regularly;
- Responding to clients in accordance with the Firm’s Terms of Business;
- Providing support to Directors, Head of Department, Line Managers and other departments in ensuring that services are delivered to client efficiently and effectively;
- Provide support as a team member on all professional and technical issues resulting from the team’s operations;
- Ensuring all cases follow compliance procedures;
- Independent management of assigned VOA cases in terms of start-up, follow up and completion;
- Setting up client files on case management database;
- Provide other administrative duties including answering the phone, post, filing, printing, scanning and shredding;
- Liaising with clients;
- Taking part in business meetings.
- Writing contracts;
- Communicating with councils, VOA and other firms;
Company Benefits
· 28 days’ annual leave (including bank holidays)
· Free carpark
· Pension Scheme (Penfold)
· Learning and development tailored to your role;
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
If you think this role would suit you; working with like-minded individuals, please apply now and upload a copy of your CV and covering letter.
Apply
Please send your CV and a covering letter by email to [email protected] or through Indeed by clicking on 'Apply'.
Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0333 880 1154. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Security
Successful candidates must pass a disclosure and barring security check.
Please note we do not work with agencies.
Job Types: Full-time, Permanent
Pay: From £24,420.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Birmingham B6 4DW: reliably commute or plan to relocate before starting work (required)
Experience:
- Office: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
