We are looking for a Receptionist to join our Front Office team at The Pelham Hotel.
Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.
What is in it for you?
We value our colleagues and offer great benefits, including:
Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
28 days holiday inclusive of bank holidays, increasing with the length of service.
Pension scheme and Simply Health plans.
Great food and drink provided during your shift.
Great incentives, including a refer-a-friend bonus (up to £750).
Colleague discount to all the Starhotels Collezione around the world.
You will work with brilliant colleagues across the Hotel, ensuring we are one team delivering a seamless and memorable guest experience.
Your Role & What We Need From You
The Receptionist plays a crucial part in our success.
As a Receptionist, you will be the first point of contact for our guests and will ensure a warm, professional, and personalized welcome. You will assist with check-ins and check-outs, handle guest enquiries, and provide information about the hotel and local area, ensuring every guest enjoys a seamless and memorable stay.
You will be responsible for maintaining a high level of product knowledge, managing reservations and guest requests efficiently, and ensuring all front office procedures are carried out in line with our standards.
As part of the operational team, you will collaborate closely with colleagues across departments to ensure the overall success of Starhotels UK.
Key Requirements
Previous experience in a similar role within a luxury hotel or hospitality environment.
Excellent communication and interpersonal skills.
A confident, energetic, and passionate team player who thrives in a fast-paced environment.
Strong attention to detail and problem-solving skills.
A genuine passion for delivering exceptional service and hospitality.
Why Us?
Be part of something truly special at The Pelham London, where family-style warmth and award-winning hospitality come together. Located in the heart of London in the elegant South Kensington neighborhood, The Pelham blends classic British style with a welcoming, intimate atmosphere. With its distinctive character, refined interiors, and a strong focus on personalized service, The Pelham offers a truly memorable experience.
The hotel is a proud member of Starhotels Collezione—the group’s prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.
To find out more about us, check out our Instagram accounts: @starhotels and @Thepelhamlondon
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All applicants must be eligible to work in the UK.
