Who are BRC?
BRC Promotions partner with some of the UKs leading charities to increase their fundraising efforts and spread the word about everything they do within the local communities. We have been around for over 14 years and worked with some charities exclusively for over 10 years.
This role would be supporting one or our amazing charities, Alzheimer’s Society.
What will I be doing?
You would be conducting welcome calls with all of the donors who have signed up to the Alzheimer’s Society lottery with our wonderful fundraisers out in the field.
You will have a structured process for each call and will complete any admin work necessary on the back of this. You will flag any potential issues to your line manager. You may be asked to pick up other office related admin tasks if needed such as printing, sending mail, photocopying etc.
This role is an office-based role and you would be based in our Stockport head office. We cannot support home working for this role as the calls being made need to be recorded in the office.
We are hiring for 1 x 16 hours and the working hours would be Monday-Thursday (flexible to the hours)
What will I receive?
- £13 per hour
- 16 hours per week – We require the candidate to work in the office in Stockport, Monday to Thursday
- Additional days holiday for your birthday
- 20 days paid holiday plus bank holidays (pro-rated for part time)
- Pension scheme
- Discounts on groceries, takeaways, fashion, electronics and tech, entertainment, days out including cinema tickets, gym memberships and much more with our Pirkx reward scheme. Check it out at www.pirkx.com
- Referral scheme - £1000 for you for every successful referral
What experience and skills do I need?
You will be confident in speaking with people over the phone and have an excellent telephone manner. You will be a self-starter who is able to self-manage and take ownership of your job role and responsibilities. We work as a team here at BRC and everyone's opinion counts. You will be a team player and be willing to help others as and when needed.
The requirements for this role are:
- 12 months experience in a call centre type role is essential.
- Confident telephone manner
- Excellent communicator with confidence and passion
- Keen eye for detail
- The ability to carry out admin tasks where required
- Excellent organizational and time management skills
- The ability to work in a team and support your colleagues where needed
- Caring and compassionate
- Driven and demonstrate a positive mentality
- Flexible where needed
If you have experience in similar roles such as customer service advisor, customer service representative, outbound call advisor, call centre advisor, call centre representative, appointment setter, call centre agent, telesales agent, telesales advisor, contact centre advisor, telephone agent or contact centre representative then this role could be perfect for you! If you feel like this role could be for you, please apply now for more information and a confidential chat.
Job Types: Part-time, Permanent
Pay: Up to £13.00 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- This role will require you to be making calls to our donors most of the day so please only apply if you are comfortable with this.
- As part of our onboarding we will run a basic DBS check on you so please only apply if you are comfortable with this.
- This is a part time role working Monday-Friday in our head office in Stockport. Home working isn't an option for this role so please only apply if these hours work for you.
Experience:
- Call Centre: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
