Are you a passionate, ambitious leader looking for your next big step in social care?
This is a rare and exciting opportunity to join a forward-thinking, values-led organisation that provides high-quality supported living services to individuals with mental health needs. We are searching for an experienced Service Manager ready to take ownership, drive change, and progress into a CQC Registered Manager role.
About the Role:
As our Service Manager, you will play a critical leadership role in the day-to-day and strategic operations of our supported living services. You will lead from the front, providing strong direction to team leaders and support staff, ensuring the delivery of person-centred, high-quality care in line with regulatory and organisational standards.
This role is ideal for someone with existing management experience in the care sector who is ready to step into a more senior position and grow into a Registered Manager post.
Key Responsibilities:
- Oversee and manage all aspects of supported living operations, including Registered Manager responsibilities.
- Lead and inspire staff to deliver outstanding, values-driven care.
- Work closely with the Director on strategic development and continuous service improvement.
- Develop and implement robust quality assurance frameworks across all locations.
- Maintain full regulatory compliance and embed governance processes throughout the service.
- Ensure effective void management, referrals, and assessments in coordination with other departments.
- Collaborate with external stakeholders and internal teams to promote best practice and innovation.
- Champion family and community engagement while supporting the wellbeing and development of staff.
Skills and Experience:
- Proven leadership and team management experience in supported living, residential care or a similar setting.
- Ambition to become a Registered Manager in the near future.
- Knowledge of CQC regulations and commitment to high compliance standards.
- Demonstrable success in service improvement and change management initiatives.
- Experience with individuals with complex mental health needs, including forensic histories or self-injurious behaviour.
- Level 5 in Health and Social Care (or willingness to work towards it).
- Experience in managing teams, performance, safeguarding and service governance.
- Strong organisational and problem-solving skills with the ability to manage complaints and incidents professionally and confidentially.
- Experience in leading teams through cultural change is highly desirable.
- Clinical background (e.g. RMN or RNLD) is beneficial but not essential.
What We Offer:
- A supportive, collaborative environment where your leadership will make a real difference.
- The opportunity to grow into a Registered Manager role under the mentorship of the Director.
- A chance to contribute to a values-driven organisation with a strong reputation for quality care.
- A platform to innovate and shape service delivery in a rapidly evolving sector.
Ready to take ownership and step into a pivotal role that will shape your career?
We would love to hear from you!
Apply now or contact us for an informal conversation.
Job Type: Full-time
Pay: £28,000.00-£33,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Store discount
Education:
- Certificate of Higher Education (preferred)
Experience:
- Management: 2 years (required)
Licence/Certification:
Work authorisation:
- United Kingdom (required)
Work Location: In person
