Join our Team as a Team Manager.
At Way Ahead Care, part of the Somerset Care Group, we’ve been proudly supporting people to live independently since 1994. We believe great care is personal, empowering and built on trust.
Everything we do at Way Ahead Care is underpinned by our four core values:
- Connecting with people
- Making a difference
- Doing the right thing
- Embracing change
By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.
About the role:
Your primary purpose will be to support the Registered Manager with the day-to-day operation of all care and support services operated within their registration and to ensure the professional and efficient delivery of the service required in accordance with the contract specifications and regulatory requirements.
The role of Team Manager is key to our home care operation and with the support of the Registered Manager involves:
- Mentoring, developing, and reviewing your team of carers to build skills and knowledge.
- Supporting the work of the team including: monitoring performance and service delivery, responding to emergencies and dealing with complaints.
- Ensuring effective communication with staff, customers, the general public and others as appropriate.
- Working with the Registered Manager to promote and grow the service.
- Working in partnership with the recruitment team to on board new staff efficiently and to ensure correct staffing levels are maintained.
- Responding to referrals within 24 hours, arranging initial visits and providing advice and information to customers on the range of services available to them.
- Undertaking quality monitoring visits, actioning any points raised, and updating the Registered Manager where appropriate.
- Ensuring the highest level of customer care is achieved.
- Building local links with key partners e.g., GP’s, CCG, Health partners etc.
- Supporting the Registered Manager to maintain CQC compliance and best practice.
- Reporting and responding to safeguarding incidents efficiently and in line with procedures.
- Manager on-call duties.
What you’ll need:
- To be passionate about making a difference
- Level 3 in Care or Equivalent and experience and knowledge within Health and Social Care sector
- Proven ability to lead, motivate and engage a team.
- Effective communication skills – both written and verbal
- An understanding of general business procedures, e.g. sales and marketing, operations, human resources, and business financing
- Excellent IT skills
- Proven experience in providing high levels of customer service in a service-based setting.
- Awareness of the principles of good practice and providing a quality service.
- Full UK Driving licence and access to own vehicle.
Our comprehensive induction combined with ongoing support will enable you to continually improve the quality and safety of care and service delivery.
As a valued employee, you’ll have access to a range of benefits:
- Permanent contract
- 25 days Holidays plus Bank Holidays, additional days accrued on length of service after 5 years
- Employee Assistance Programme
- Free DBS check
- Reimbursement of Blue Light Card
- Access to your earnings before payday via Wagestream
- Reward and recognition – Somerset Care Group Awards, Long Service Awards
- Refer a Friend Bonus
Way Ahead Care is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.
It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Way Ahead Care is committed to the safeguarding and promoting the welfare of adults and children at risk.
Pay: £33,644.52 per year
Benefits:
- Company events
- Referral programme
Application question(s):
- Please advice on your current location
Licence/Certification:
- Level 3 in Care or Equivalent within Health & Social Care (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
