Join the House of CB team as a Full-Time Assistant Store Manager In Our New Location Coming Soon To Liverpool One and become part of a thriving and empowering brand that values high-quality customer service.
Who We Are:
House of CB pieces have graced famous faces (well, bodies) and the pages of your favourite magazines. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable HOCB.
Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing HOCB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
What You’ll Do:
Being a Assistant Store Manager at House of CB involves being empowered to Assistat the Store Manager on running the business as if it were your own. Our successful Assistant Store Managers have outstanding commercial and leadership qualities and are overall responsible for maximising sales and driving Company profit. The Assitant Store Manager is accountable to Assist the Store manager to ensure an exceptional level of customer service and will lead by example to operate an organised and profitable store. Through recruiting, training, and developing a team, the AssistantStore Manager will guarantee complete compliance according to brand guidelines.
Customer Experience:
- Supports the Store Manager to enforce a positive shopping experience to ensure an exceptional level of customer service and satisfaction at all touch points.
- Accountable for achieving a score of 90% or higher in the mystery shop programme.
- Lead by example to confidentially advise and surprise customers by holding excellent trend & product knowledge through accurately describing product features and benefits.
- Assists the Store Manager with ensuring the store is compliant in all areas such as safety, cleanliness, merchandising, maintenance, and standards.
- Works with the management team to commercially manage store inventory to ensure effective stock replenishment resulting in a profitable and successful store.
- Provide an efficient service at the point of sale and in after-sales to ensure an empowering and positive lasting impression.
- Exercise outstanding leadership qualities to promote a commercial working environment that encourages teamwork, organisation, and productivity.
- Manage all in store till operations such as opening/closing tills, authorise refunds/exchanges and investigate discrepancies.
- Complete monthly store audits to evaluate, assess and improve the customer experience which will in turn increase profitability.
Sales & Profit:
- Work innovatively and commercially within Company guidelines to consistently drive, achieve, and exceed sales targets.
- Analyse sales and KPI reports and confidently take action to maximise results.
- Plan, implement and monitor store and payroll budgets to ensure they are not exceeded.
- Identify business opportunities and provide weekly feedback to Senior Management regarding product performance, operational procedures, sales techniques, and customer experience.
- Actively protect profit, and always prevent loss.
Visual & Merchandising:
- Plan, manage and execute merchandising updates ensuring complete reflection of HOCB visual guidelines.
- Maintain consistent inventory levels to commercially manage store profitability and drive a positive customer experience.
- Delegate and manage daily replenishment, delivery, and general organisational tasks.
People & Culture:
- Promote and work as part of an inclusive and diverse team to collectively support the needs of customers and the Company.
- Recruit, hire and train an exceptional team that represents and projects the HOCB brand and vision.
- Identify and align talent with job functionality to ensure a positive and consistent customer experience.
- Actively train, develop and assess the team through providing performance feedback to ensure growth and success.
- Follow HR processes and manage staffing schedules, vacation, and payroll.
- Ensure and enforce health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
What We Are Looking For:
- 3+ years retail leadership experience in a fast-paced environment
- Dedicated to providing outstanding customer service and driving profit
- Display outstanding communication skills to lead, inspire and develop talent
- Flexibility in working hours with weekend availability
- Holds a business minded approach and works with a sense of urgency
What We Offer:
- Discount
- Unlock monthly bonus opportunities based on performance
- Celebrate your birthday with a paid day off
Full Time = 37.5 hrs per week
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
