Overview
We are seeking a highly organised and detail-oriented Time Critical Logistics Coordinator to join our lovely Client based in Redditch. The successful candidate will be responsible for managing and coordinating the movement of goods, ensuring efficient transport operations, and maintaining effective communication across various departments. This role offers an excellent opportunity for individuals with a strong understanding of logistics processes and systems.
Managing customer enquiries/orders by phone and email and loading them onto the system
Booking and tracking shipments
Quoting shipments for EU and UK transport
Customer service admin
Offering multiple solutions
Dealing with line stoppage situations
Offering airfreight solutions
Sourcing and communicating with suppliers required for transport
Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
Ensuring jobs are completed on the system and checked prior to invoicing
Ensuring paperwork is filed accurately and in a timely manner
Managing priorities to achieve desired results and deadlines
Liaising with Operations, Accounts and Warehouse
Skills
Must be computer literate including MS Office, email, spreadsheets and databases
Good level of numeracy and literacy
5 GCSEs or equivalent
CPC (an advantage but not essential)
Job Skills
Sound knowledge of the Transport and Freight forwarding industry
Account management and development
Good communication skills
KPI management
Similar role within the industry
European planning experience is essential
Hours are 44 per week Monday to Sunday, shifts as required (7pm - 7am) – this will contain Weekends.
PERMCD
Job Types: Full-time, Permanent
Work Location: In person
