Head of Revenue - The Surprise Entertainment Specialist Group
Location: Burscough, Lancashire
Salary: £50,000 per year
Working Pattern: Primarily office-based. We believe the best businesses are built through collaboration, accountability and strong team culture.
Build a Revenue Engine That Scales.
We’re not looking for a Sales Manager.
We’re looking for the person who will build one of the UK’s most effective revenue teams.
Over the last 11 years we’ve grown Silver Service Singers from a £3,000 start-up into a business delivering over 1,000 events every year.
Now we’re entering our biggest chapter yet.
We’re transforming how customers buy.
Launching internationally.
Building new entertainment brands.
And creating The Surprise Specialist Group.
We need someone ambitious enough to build our revenue engine with us.
Your Mission
Turn enquiries into bookings.
Every decision you make should answer one question:
“Did we maximise the value of every opportunity?”
You won’t be judged on how many calls your team makes.
You’ll be judged on revenue generated, conversion rates and building a predictable sales operation.
What You’ll Own
You will have complete responsibility for the Group’s revenue performance including:
- Sales performance
- Revenue targets
- High-intent lead management
- Callback requests
- Inbound enquiries
- Social media sales conversations
- Sales pipeline management
- HubSpot CRM
- Sales forecasting
- Sales reporting
- Follow-up strategy
- Lead conversion
- Upselling opportunities
- Venue & partner relationships
- Future sales team recruitment and development
Success Looks Like
Within your first 12 months you will:
- Increase enquiry-to-booking conversion.
- Build a predictable revenue forecast.
- Improve average booking value.
- Reduce response times.
- Ensure every quality enquiry receives exceptional follow-up.
- Build a scalable revenue department that supports multiple businesses.
The Person We’re Looking For
You don’t need experience in entertainment.
But you do need to love building commercial performance.
You’re someone who:
- Thinks commercially.
- Enjoys coaching people to perform.
- Uses data to improve results.
- Leads by example.
- Takes ownership.
- Builds systems rather than relying on heroics.
- Understands customer psychology.
- Wants responsibility rather than excuses.
- Wants to build something significant.
Our Leadership Team
You’ll work directly alongside the Founder & Group CEO, Head of Growth, Head of Operations & Experience and our Australia Country Manager.
Together you’ll help shape the future of The Surprise Specialist Group.
Why Join Us?
This isn’t a role where you’ll inherit a finished department.
It’s an opportunity to design, build and lead the future of our commercial operation.
You’ll influence strategy, technology, customer experience and revenue across multiple businesses.
If you want to build something you’re proud of, not just hit someone else’s targets, we’d love to hear from you.
How to Apply
Please send your CV together with a one-page answer to the following question:
“If you joined tomorrow, what are the first three changes you would make to improve our revenue performance, and why?”
We don’t expect you to know our business.
We’re interested in how you think.
Pay: From £50,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
