Treatment Coordinator (Orthodontic & General Dental Practice)
Full Time-Monday-Friday (Start date TBC)
We are looking for an enthusiastic, organised and patient-focused Treatment Coordinator (TCO) to support our Orthodontic Department and Dental Practice. The successful candidate will guide patients through their treatment journey, help them understand their treatment options, and contribute to the smooth running and growth of the practice.
Key Responsibilities
- Conduct treatment consultations and explain treatment plans, fees, and finance options.
- Support patients throughout their treatment journey and maintain excellent patient relationships.
- Follow up enquiries and convert consultations into accepted treatment plans.
- Coordinate orthodontic consultations and appointments, liaising closely with clinicians and nursing staff.
- Monitor patient progress and maintain accurate records.
- Promote practice services professionally and contribute to treatment acceptance and practice growth.
Skills & Attributes
- Excellent communication and interpersonal skills.
- Confident discussing treatment options and costs.
- Strong customer service, organisational, and administrative skills.
- Professional, compassionate, and patient-focused.
- Proactive, detail-oriented, and able to work independently and as part of a team.
- Good IT skills and ability to build rapport with patients of all ages.
Experience Required
- Previous Treatment Coordinator experience within a dental or orthodontic practice.
- Knowledge of dental and orthodontic treatments.
- Experience using Exact dental software.
- Understanding of treatment finance and patient conversion processes.
What We Offer
- Competitive salary based on experience.
- Friendly and supportive team environment.
- TCO refresher training
If you are passionate about patient care and enjoy building relationships in a busy dental environment, we would love to hear from you.
Work Location: In person
