999 Ambulance Emergency Call Taker
Make a Difference When It Matters Most
A child is trapped beneath a fallen tree.
Someone suddenly collapses and stops breathing.
There’s been a serious road traffic collision.
A caller is standing on a bridge, overwhelmed and in crisis.
In moments like these, people dial 999.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.
Can you stay focused when others are distressed?
Can you ask the right questions, provide reassurance, and support callers through critical situations?
If so, this could be the role for you.
No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.
This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.
To be successful in this role we require candidates to meet the following criteria:
Competent in the use of IT systems
GCSE grades 4-9 or equivalent in English and one other.
Customer service experience from a telephone or face to face role
Good written and verbal communication skills
Ability to listen and record information accurately
Ability to remain calm whilst working in a pressurised environment
Attention to detail and accurate data entry skills
For safeguarding reasons this role is only open to people aged over 18 years of age
Benefits include:
We offer a competitive starting salary of £25,760 (Pro rata, per annum)
Starting at £13.17 per hour, plus generous NHS pay enhancements:
+35% uplift (up to £17.78/hr):
Saturdays & weekday nights
+69% uplift (up to £22.26/hr):
Sundays & bank holidays
And of course — the full package of NHS benefits, including:
27–33 days annual leave (pro rata)
NHS pension
Huge national discounts (retail, travel, leisure, tech & more)
Free parking
Employee Assistance Programme
Full-time & part-time shifts available
A nationally recognised qualification in NHS Pathways.
Expert training and support from our dedicated in-house education team
Occupational Health support along with an Employee Assistance Programme.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
Your Training Journey:
First 4 weeks: Classroom training, Mon–Fri, 08:30–16:30
Next steps:
10 one-to-one coaching shifts.
8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
Final sign-off observation with Education Team.
These will be full-time hours, and attendance is mandatory throughout the programme.
The Recruitment Process:
1 - Please apply for the role
2 - Assessment session – We’ll notify you when you can attend an online assessment session. This will gauge your listening and understanding skills, critical thinking skills, and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3 - Interview – an interview with our NHS 999 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Successful applicants will be required to undertake an Enhanced DBS check for adults and children.
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Job Types: Full-time, Part-time, Permanent
Pay: £25,760.00-£27,476.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free parking
Work Location: In person
