Supply Chain Data Coordinator
Contract type: Fixed Term Contract (12 months)
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Entry level
Application Closing Date: Thursday 18th June 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
This is a data-focused team within the Supply Chain department, working collaboratively with both internal operational teams and external partners. The primary focus is ensuring smooth communication, reliable data exchange, and seamless systems integration across our supply chain network.
Role Overview & Projects
As a Supply Chain Data Coordinator, you will be responsible for data coordination, systems monitoring, and supporting day-to-day administrative operations. You will work on projects focused on data accuracy, system updates, error investigations, and providing ongoing platform support to our external partners.
Skills & Experience You Will Grow
In this role, you will enhance your technical problem-solving and troubleshooting capabilities as you investigate system anomalies. You will also strengthen your attention to detail through precise data maintenance and develop your communication and stakeholder management skills by collaborating across various business functions.
What you’ll do
System Integration Support: You will handle the electronic communication and setup with suppliers. This means doing EDI (electronic data interchanges) setups and ASN (advanced shipping notifications) inboxes.
System & Product Maintenance: Setting up new suppliers and products in the system, and managing the Supply Chain Controller report. This is a big Excel file used to fix barcode issues, case size discrepancies, or data errors between the systems and the Customer Fulfillment Centers (CFCs).
Data Maintenance: Accurately input, update, and manage core operational data, documentation, and product configurations within our systems.
Issue Investigation: Monitor performance, track data gaps, and investigate process failures to ensure operational consistency.
Partner & Supplier Coordination: Act as a main point of contact for external partners, helping them navigate our platforms and resolving their queries.
Daily Administration & Reporting: Manage daily incoming queries, collaborate with internal teams, and generate operational reports to support business decisions.
This role reports directly to the Manager and has no line management responsibility.
Who you are
Technical Problem-Solving: Ability to investigate, diagnose, and resolve errors within complex data or platform systems.
Attention to Detail: Strong focus on accuracy when handling data setup, tracking, and administrative tasks.
Communication Skills: Proficiency in liaising clearly and professionally with internal teams and external partners.
Autonomy: Capable of managing your own workload independently, prioritizing tasks, and meeting operational deadlines.
Excel & Data Management: Comfort using spreadsheets and inputting data for tracking and reporting purposes.
Desirable:
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at [email protected] and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
