Service Advisor Basingstoke JLR
Basic £31,500 - £33,000 - OTE £18,000
Job Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. In this role, you will be the primary point of contact for customers, responsible for providing exceptional service and support throughout their experience. You will utilise your mechanical knowledge and customer service skills to assist clients with their automotive needs, ensuring they receive the best possible solutions.
Duties
- Greet customers warmly and assess their needs regarding vehicle maintenance and repair.
- Provide detailed explanations of services and repairs, ensuring customers understand the work required.
- Upsell additional services or products based on customer needs and vehicle condition.
- Handle cash transactions accurately and efficiently, maintaining a balanced cash register.
- Maintain a clean and organised service area to enhance customer experience.
- Collaborate with technicians to ensure timely completion of services and repairs.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Skills
- Strong customer service skills with a focus on building rapport and trust with clients.
- Mechanical knowledge to effectively communicate technical information to customers.
- Experience in upselling products or services, demonstrating persuasive communication abilities.
- Proficient in cash handling procedures, ensuring accuracy in financial transactions.
- Excellent organisational skills, with the ability to manage multiple tasks efficiently.
- Strong problem-solving abilities to address customer inquiries and concerns effectively. Join our team as a Service Advisor and contribute to delivering outstanding automotive service while enhancing your career in a dynamic environment.
Job Types: Full-time, Permanent
Pay: £31,500.00-£33,000.00 per year
Experience:
- Automotive service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
