Kings Lynn
Ref: VA3938
#OFE
Benefits
- Competitive salary plus performance related bonus
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29 days holiday including public holidays plus additional days with service
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Pension contributions
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Referral bonus scheme
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Enhanced parental leave
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Enhanced sick pay
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Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
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Talk to us about flexible working
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VIP Awards colleague recognition scheme
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Cycle to work scheme
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Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
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Steer Academy provides accredited ongoing training paid for by the business
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Opportunities for career progression
Customer Service Advisor Automotive Repair Centre
Location: King's Lynn, Norfolk
Company: Steer Automotive Group
Job Type: Full-time, Permanent
At Steer Automotive Group, we're committed to delivering excellence in every customer interaction, embracing innovation, and operating with integrity. We are looking for a friendly, organised, and professional Customer Service Advisor to join our busy automotive repair centre in King's Lynn.
As the first point of contact for our customers, you will play a key role in ensuring a smooth and positive customer journey from initial enquiry through to vehicle collection.
Welcome customers in person and over the phone with a professional and friendly approach
Schedule repair appointments and manage vehicle bookings
Keep customers informed throughout the repair process
Coordinate with technicians, insurers, and suppliers to ensure efficient communication
Resolve customer queries and concerns promptly and professionally
Maintain accurate customer records and administrative documentation
Support the smooth day-to-day operation of the repair centre
Previous experience in customer service, administration, reception, or service advisor roles
Automotive industry experience is desirable but not essential
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to work effectively in a fast-paced environment
Confident using computer systems and learning new software
Passionate about delivering outstanding customer service
Competitive salary
Performance-related bonus opportunities
Ongoing training and career development
Supportive and collaborative team environment
Opportunity to build a long-term career with a leading automotive repair group
If you enjoy helping customers, thrive in a busy environment, and share our values of Excellence, Innovation, and Integrity, we'd love to hear from you.
Apply today to join Steer Automotive Group in King's Lynn.
