Job Description
Job Title: Practice Manager
Reports To: Managing Director/Operations Director
Location: Canford Cliffs /occasionally some external locations
Job Type: Full-Time
Salary: Competitive, dependent on experience
Job Summary
We are seeking an experienced and highly motivated Practice Manager to lead the operational, administrative, financial, and governance functions of a busy healthcare clinic providing both private and NHS services. The successful candidate will ensure the efficient day-to-day management of the practice while maintaining the highest standards of patient care, regulatory compliance, clinical governance, and service delivery.
The Practice Manager will work closely with clinicians, administrative teams, external stakeholders, and regulatory bodies to ensure the clinic operates effectively, safely, and in accordance with all relevant healthcare standards and contractual obligations.
Key Responsibilities
Operational Management
- Lead and oversee the daily operations of the clinic to ensure efficient and effective service delivery.
- Manage clinical and reception teams (on a daily basis), providing leadership, support, supervision, and performance management.
- Develop and implement operational policies, procedures, and systems to improve patient experience and service efficiency.
- Ensure adequate staffing levels, workforce planning, and rota management.
- Coordinate facilities management, equipment maintenance, and health and safety compliance.
- Any other tasks identified by the Operational Director.
Clinical Governance and Quality Assurance
- Lead the delivery, implementation, and monitoring of the clinic's Clinical Governance Framework.
- Ensure compliance with Care Quality Commission (CQC) standards, NHS contractual requirements, and professional regulatory frameworks.
- Monitor clinical quality indicators, patient outcomes, incidents, complaints, and risks.
- Facilitate clinical audits, quality improvement initiatives, and service evaluations including Infection Control.
- Manage incident reporting systems and ensure investigations, learning outcomes, and corrective actions are implemented.
- Support clinicians in maintaining professional standards, appraisal processes, mandatory training, and continuing professional development.
- Lead the review and updating of clinical policies, protocols, and standard operating procedures.
- Prepare governance reports for senior management and clinical leadership teams.
- Trained in safeguarding at level 2.
NHS Contract and Compliance Management
- Ensure compliance with all NHS service specifications, contracts, and reporting requirements.
- Monitor performance against NHS key performance indicators and contractual obligations.
- Liaise with Integrated Care Boards (ICBs), commissioners, and other NHS stakeholders as required.
- Coordinate submissions, audits, and data reporting associated with NHS contracts.
Financial Management
- Support budgeting, financial planning, and cost control activities.
- Monitor income streams from both private and NHS services.
- Oversee invoicing, billing processes, debt management, and financial reporting.
- Identify opportunities for service development and revenue growth.
Human Resources and Leadership
- Recruit, induct, train, and develop administrative and support staff.
- Conduct performance reviews and manage employee relations matters.
- Promote a positive, collaborative, and patient-focused culture.
- DBS or compliant with DBS checks
- Ensure compliance with employment legislation and organisational policies.
- Contribute to appraisals.
Patient Experience and Service Development
- Maintain exceptional standards of patient care and customer service.
- Manage patient feedback, complaints, compliments, and service recovery processes.
- Identify opportunities for continuous service improvement and innovation.
- Support the development and implementation of new services and pathways.
Risk Management and Compliance
- Maintain organisational risk registers and oversee risk management processes.
- Ensure compliance with GDPR, data protection legislation, and information governance requirements alongside IT support teams.
- Lead health and safety compliance and infection prevention and control measures.
- Contribute to business continuity and ensure emergency preparedness plans are maintained and tested.
Person Specification
Essential Qualifications and Experience
- Significant experience in a Practice Manager, Operations Manager, or Healthcare Management role.
- Experience working within both private healthcare and NHS-funded services.
- Demonstrable experience leading clinical governance, quality assurance, and compliance programmes.
- Strong understanding of CQC regulations, NHS contracts, and healthcare legislation.
- Experience managing budgets, financial reporting, and operational performance.
- Proven leadership and people management skills.
Essential Knowledge
- Clinical governance frameworks and quality improvement methodologies.
- Risk management and incident investigation processes.
- Information governance and GDPR compliance.
- Healthcare workforce management and HR processes.
- NHS commissioning and service delivery requirements.
Essential Skills
- Excellent leadership and organisational skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- High level of professionalism, integrity, and attention to detail.
- Current Driving Licence
Desirable
- Management qualification (e.g., ILM, CMI, MBA, or equivalent).
- Experience preparing for and managing CQC inspections.
- Knowledge of healthcare management systems and electronic patient record systems.
- Experience in service development and business growth initiatives.
- Experience of being a Registered Manager / Nominated Individual
Key Performance Indicators (KPIs)
- Achievement of CQC compliance standards.
- Delivery of clinical governance objectives and audit programmes.
- Patient satisfaction and experience metrics.
- NHS contract compliance and performance targets.
- Financial performance and budget management.
- Staff engagement, retention, and training compliance.
- Reduction in incidents, complaints, and operational risks.
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training: On arrival at the practice all personnel are to complete a practice induction programme.
Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.
Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working: All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery: Staff at must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times.
Values and Behaviours
The Practice Manager will demonstrate:
- Commitment to patient-centred care.
- Leadership and accountability.
- Integrity and professionalism.
- Continuous improvement and innovation.
- Collaborative working and effective communication.
- Commitment to quality, safety, and excellence in healthcare delivery.
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- Gym membership
Work Location: In person
