The Opportunity: Service Controller
Contract: Permanent
Location: Tottenham
We are a North London–based business with more than 25 years of experience providing high‑quality material handling solutions. Since our establishment in 1994, we have grown to become the leading forklift supplier for London and the South East. Hiremech is part of The Briggs Equipment Group, a major provider of asset management and maintenance solutions across the UK and Ireland.
If you don’t meet every requirement listed below, please don’t let that hold you back — we’d still love to hear from you.
The Impact You Will Have
- Follow Company Health & Safety guidelines at all times, ensuring the safety of colleagues and customers both on‑site and off‑site
- Drive industry‑leading performance by managing Engineer productivity, workload, time management, call handling expectations and SLAs
- Ensure purchase order numbers are obtained before starting chargeable work, and confirm pro‑forma invoices are paid by CoD customers prior to job commencement
- Maintain clear, proactive communication with internal and external customers, keeping them informed and managing expectations
- Prioritise and schedule all work to meet customer requirements and contractual KPIs, including forward planning for VOR/NVOR work, Allianz inspection follow‑ups, and coordination with third‑party service providers
- Monitor and balance preventative maintenance, reactive work, and work in progress to ensure timely completion
- Promote a strong team ethic and support colleagues when required
- Take ownership of issues, applying effective problem‑solving to reach timely resolutions
- Optimise Engineer routes and workloads to maximise productive hours while reducing unnecessary travel and carbon emissions
- Review and approve Engineer non‑productive hours and overtime, liaising with the Service Manager for authorisation
- Oversee out‑of‑hours activity for all Engineers
- Approve Engineer leave in line with business needs
- Manage Free of Charge and Short‑Term Hire trucks to minimise cost
- Support the onboarding and training of new team members
- Identify and maximise opportunities to generate additional revenue
- Carry out any reasonable tasks requested by a regional line manager
What Will Help You Excel in This Role
- Strong Microsoft Office and system‑based experience
- Excellent organisational and time‑management skills
- Confident and effective communication skills
What Will Help You Excel in This Role
- Strong Microsoft Office and system‑based experience
- Excellent organisational and time‑management skills
- Confident and effective communication skills
What’s Next
If you’re interested in joining the Briggs Group, click Apply Now and a member of our team will be in touch.
Not sure if this is the right role for you? Visit our careers page and feel free to submit your CV speculatively for review.
If you require any reasonable adjustments during the interview process, please contact a member of the Recruitment Team in advance so we can ensure your needs are met.
