The Compliance Lead is the most senior compliance professional in the organisation, responsible for overseeing all non-finance compliance across Spire Homecare's entire branch network. This is a hands-on, high-impact role that sits at the heart of the business — equally comfortable in a branch reviewing care records as in a meeting with the Regional Operations Manager discussing regulatory risk.
The Compliance Lead will be registered with the Care Quality Commission as Nominated Individual for all of Spire Homecare's registered locations. The Registered Manager at each branch holds responsibility for the day-to-day management of their regulated service; the Compliance Lead provides the strategic oversight, consistency, and challenge that ensures the whole organisation performs to the same high standard.
What We're Really Looking For
Someone who has been there. You will have worked as a Registered Manager or Nominated Individual and you will know from experience what good compliance looks like — and more importantly, what it feels like when it starts to slip. You won't need to be told what CQC is looking for. You'll already know, because you've stood in an inspection and answered for it.
Key Responsibilities
CQC Compliance & Nominated Individual
- Hold Nominated Individual registration with CQC across all Spire Homecare registered locations — currently Salisbury, Trowbridge, Frome, and Midsomer Norton, with Yeovil to follow
- Be the primary point of contact between Spire Homecare and CQC at a strategic level
- Ensure all branches are maintained in a state of genuine, real-time inspection readiness — not reactive preparation assembled before a visit
- Lead all CQC inspection processes from preparation through to post-inspection action planning and delivery
- Ensure all CQC notifications are submitted accurately and within statutory timeframes from every location
- Work closely with each branch Registered Manager — providing guidance and oversight while respecting their accountability for their own registered service
- Maintain accurate, current Statements of Purpose and Provider Information Returns across all sites
- Keep the policy and procedure library up to date, regulation-aligned, and understood by those who need to use it
Recruitment Compliance
- Own Spire Homecare's safe recruitment framework — ensuring consistent application across all branches, regardless of local recruitment pressure
- Maintain and audit the Single Central Record across all locations; ensure all pre-employment checks are completed before any individual starts work without exception
- Ensure all recruitment activity complies with the Equality Act 2010, the Rehabilitation of Offenders Act 1974, and DBS Code of Practice
- Support and challenge hiring managers to apply safe recruitment standards consistently
Health & Safety
- Lead the development and ongoing review of Spire Homecare's Health & Safety policy and procedures
- Ensure all risk assessments — organisational and individual service user — are completed, reviewed on schedule, and acted upon
- Manage RIDDOR reporting obligations; oversee incident investigation and learning processes
- Ensure all staff receive appropriate Health & Safety training with complete, current records
Training & Development
- Oversee the mandatory training programme across all branches — ensuring compliance rates remain at or above 95% at all times
- Maintain training records centrally; report compliance rates monthly to the Regional Operations Manager
- Ensure induction standards are consistent across all branches and that all new starters are safe and competent from day one
- Identify training gaps through audit and incident review; respond with targeted, practical interventions
Governance & Reporting
- Produce a monthly compliance report covering all domains across all locations, presented to the Regional Operations Manager
- Maintain a live multi-site risk register, updated monthly
- Oversee complaints management processes — legal compliance, timely resolution, and learning from themes
- Lead on GDPR and data protection compliance across the organisation
Experience and Background
Essential
- Proven experience as a Registered Manager or Nominated Individual in a CQC-regulated adult social care setting — this is a firm requirement
- Direct, personal experience of managing a CQC inspection process — including preparation, the inspection itself, and post-inspection action planning
- Experience working across more than one location or service — comfortable managing compliance in a multi-site environment
- Demonstrable track record of improving compliance standards — not just maintaining them
Knowledge
Essential
- Comprehensive, working knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the CQC Fundamental Standards
- Sound knowledge of safe recruitment legislation — DBS, right to work, Rehabilitation of Offenders Act, Equality Act
- Working knowledge of Health & Safety legislation relevant to a community care environment — RIDDOR, COSHH, Manual Handling
- Working knowledge of GDPR and data protection obligations in health and social care
Skills & Personal Qualities
Essential
- A genuine passion for compliance — you find the detail important, not burdensome, because you understand what it protects
- High degree of personal organisation — able to manage multiple workstreams across geographically spread locations without losing oversight
- Strong communicator — able to explain regulatory requirements in plain language to staff at all levels, and to challenge poor practice respectfully but without hesitation
- Professional integrity and personal resilience — you will hold the line when under pressure, and you understand why that matters
- Willingness to travel regularly to all Spire Homecare sites, including future locations as the business grows — a full UK driving licence is required
Monday to Friday, 08:00–16:30, with an early finish on Fridays. No on-call, no weekend working. You will be based at the office location that works best for you — Salisbury, Trowbridge, or Yeovil — with regular travel across the network as part of the role.
Pay: £43,000.00 per year
Benefits:
- Company pension
- Free parking
Work Location: In person
