Job Description
· Meeting with families to discuss funeral arrangements to include; completing legal documentation, contacting cemeteries, crematoria, clergy and any other required person to bring together all the elements required for arranging a funeral
· Accurately completing paperwork, both the external and internal documents required for the funeral to take place. Continued liaison with families, both leading up to and following the funeral as necessary
· Answering telephone calls from clients and handling them accordingly. i.e. transferring to the appropriate person or helping them directly with their enquiry
· Meeting a range of clients in reception, showing them to the appropriate room if necessary / offering refreshments
· Continuity is a very important aspect of our service and we feel it is important a family deals where possible with one person throughout the process. Consequently funeral arrangers are required to show families into the Chapel of Rest to view their loved ones and candidates must feel comfortable with this.
· On occasion the administrators/arrangers are required to do some secretarial support work for the directors
Person Specification
· Ideally someone with previous experience of arranging funerals.
· Confident, outgoing and personable nature
· Excellent written and verbal communication skills, accuracy is paramount.
· Excellent telephone manner
· Excellent IT skills - a working knowledge of Microsoft Word, Excel and Outlook is important.
· The ability to multi-task and prioritise is very important (often our clients need help when we are at our busiest)
· A good listener who has empathy, enjoys talking to people, but can remain professional.
· Some flexibility required in the working hours to accommodate clients who may arrive late resulting in a later leaving time.
· A self-motivator with the ability to manage time effectively within either a busy head office and our smaller branch offices.
· Own transport required (travel between our funeral homes is sometimes necessary)
· A smart, well groomed appearance
Notes for Candidates
Accuracy and extremely strong administration skills are paramount to this role. We are seeking candidates who have experience of managing deadlines, multi-tasking, dealing with a wide range of people and unexpected situations and prioritising workload, as well as producing and presenting work to a high standard.
This perminent postion will be at our funeral home in Yardley where an element of lone working will be required.
Job Types: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
Benefits:
Application question(s):
- Have you worked in the funeral industry before?
- If you haven't worked in the funeral industry, how many years of administration experience do you have?
Work Location: In person
