General Manager
Company: A Little Happiness
Location: Portobello Road, Notting Hill, London
Position Type: Full-time
About Us
A Little Happiness is more than just a destination; it’s a vibrant hub of creativity, curation, and community right in the heart of London’s iconic Portobello Road. We pride ourselves on delivering an exceptional, sensory experience to locals and global travelers alike. Whether we are serving up artisan finds, unique lifestyle products, or a beautifully crafted atmosphere, our mission is in our name: to bring a little happiness to everyone who walks through our doors.
We are looking for a dynamic, hands-on, and business-savvy General Manager to lead our flagship Portobello Road location. If you thrive in high-energy environments, love community engagement, and have a sharp eye for operational excellence, we want to hear from you.
The Role:
As the General Manager, you will be the heartbeat of our Portobello Road location. You will have full operational and financial accountability for the site, leading a passionate team to deliver outstanding customer experiences while driving profitability.
This role requires a unique blend of commercial acumen, creative problem-solving, and people-first leadership—especially during peak market days when Portobello Road comes alive.
Key Responsibilities:
Team Leadership & Culture: Recruit, train, mentor, and inspire a high-performing team. Foster a positive, inclusive, and energetic work environment that aligns with our brand values.
Commercial & Financial: Performance: Manage the site P&L, optimize labor spend, control wastage, and drive sales strategies to hit and exceed KPIs.
Operational Excellence: Oversee daily opening/closing procedures, inventory and stock management, visual merchandising, and supplier relationships to ensure the space is always pristine and fully operational.
Customer Experience: Set the gold standard for service. Ensure every guest leaves with a smile, handling feedback gracefully and turning first-time visitors into loyal regulars.
Community & Events: Capitalize on our prime Portobello Road location. Actively engage with the local community, manage weekend market-day surges, and help execute in-space activations or events.
Compliance: Maintain strict adherence to health and safety regulations, licensing laws, and employment standards.
What We Are Looking For
Experience: Proven leadership experience as a General Manager or Assistant General Manager in a fast-paced hospitality, premium brand, or unique lifestyle environment.
Local Savvy: An understanding of the unique dynamics of the Portobello Road/Notting Hill area (and the stamina to crush it on busy weekend market days!) is highly desirable.
Financial Literacy: Performance history managing budgets, labor costs, and analyzing sales data to drive business growth.
Leadership Style: A natural leader who leads by example on the floor, not just from the office. You are empathetic, communicative, and calm under pressure.
Problem Solver: A proactive mindset with the ability to think on your feet and adapt quickly to changing situations
If this sounds like the perfect fit for you, please don't hesitate to reach out!
Pay: £15.00-£18.00 per hour
Work Location: In person
