Reporting to our Community Facilities Manager, this is 1 of 2 posts based at Newton Abbot Hospital , supporting the day-to-day management of 32 staff on site, plus 2 staff in Teignmouth Hospital, co-ordinating all facilities services on a daily basis and are key posts
which are vital to supporting patient flow, maintaining our Trusts Cleaning and
Infection Control Policies and ensuring a clean and safe environment for patients,
staff and visitors.
- Co-ordinate and monitor of the facilities services within the community
hospitals, health and wellbeing centres and other buildings
- Communicate effectively with staff at all levels within our organisation, with
patients and external suppliers
- Participate in meetings as required e.g. weekly team meetings, monthly team
meetings and weekly operational management team briefings as required
- Assist the Workplace Division by providing an effective cascade of information
to all Facilities Services staff
- Maintain good handover processes to supervisor colleagues as part of the
working rota
- Support the implementation of our Trust’s complaints policy, overseeing
complaints and compliments relating to the service and participating in
investigations as required
- Respond positively to external inspections, such as unannounced CQC or
Environmental Health attendance, recognising when to escalate issues to line
managers
Why Work With Us
As an integrated care organisation, our Trust’s purpose is to provide safe, highquality health and social care at the right time, in the right place to support the
people of Torbay and South Devon to live their lives to the full.
The Workplace Teams underpin the provision of clinical services, employing
approximately 600 staff, delivering support services across all sites within our Trust.
We need all Workplace staff to own and live our organisational values and we not
only recruit based on qualifications and experience – we recruit individuals who
possess and demonstrate the behaviours which underpin our Trust’s and the
Workplace Teams core values:
- Working together for people
- Commitment to quality care
- Compassion
- Improving lives
- Everyone counts
- Respect and dignity
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
- Provide excellent customer services to our patients, colleagues and
members of the public at all times
- Communicate effectively and in a timely manner with a range of hospital
staff, the public, patients and colleagues across our Trust
- Communicate effectively with staff at all levels of the organisation and with
patients and external suppliers
- Participate in meetings as required e.g. staff team meetings, cleaning
standards, matrons’ meetings and operational management team briefings
as required
- Assist our Facilities Operations team by providing an effective cascade of
information to all Facilities Operations staff
- Maintain good handover processes to supervisor colleagues as part of the
working rota
- Respond positively to external inspections, such as unannounced CQC or
Environmental Health attendance, PLACE, recognising when to escalate
issues to line managers
- Maintain good working relationships with colleagues
- Respond with humanity and kindness to every person, by listening
attentively and respecting others in conversations
- Act as a role model, valuing everyone’s opinion and experiences
treating your team members equally and with respect
- Strive to provide excellent, innovative services that helps our
patients/clients customers have a good and professionally delivered
healthcare experience
- Be helpful, courteous and kind to colleagues, staff, patients and visitors at
all times
- Work in conjunction with clinical and non-clinical staff to ensure appropriate
access is gained in order to clean and operate within specific areas
- Liaise with and supervise Workplace contractors attending to perform
specific tasks, such as pest control and window cleaning
- Actively participate in the provision of quality assurance and performance
monitoring of facilities services
- Support the Facilities Operations Leadership team to ensure all Trust and
Workforce Division targets are met for mandatory/essential training and
performance and achievement reviews
- Assist with promoting incident reporting within facilities operations services
and ensure incidents are managed and reported appropriately and that
lessons learned are put into effect.
- Ensure that all waste is correctly sorted into the appropriate waste streams,
label and dispose of all waste streams from the ward/department, observing
all relevant recycling policies and procedures and take to recognised
designated points
- Investigate and respond to customer, service user and employee
complaints/feedback thoroughly and professionally, ensuring a robust plan
is in place to meet Service level agreements and patient needs where
appropriate, or escalate to the Community Facilities Manager
- Support the Community Facilities Manager to effectively prioritise the daily
service and staffing allocation against agreed rotas, resolving any staffing
issues on a daily basis
