About us...
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do...
Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests’ expectations throughout their stay.
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Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
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Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
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Implement sales, marketing and rates policies as defined by the Revenue Manager.
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Deal with any guest concerns promptly, attentively and efficiently.
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Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
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Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
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Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
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Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you...
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Strong leadership and motivational abilities.
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Excellent attention to detail and drive to maintain high standards.
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Strong communication, interpersonal and organisational skills.
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Proven experience of managing, coaching and developing teams.
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Approachable and positive manner with a “can do” attitude.
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Ability to use initiative in challenging situations and under pressure.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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A smart and professional appearance.
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Proven track record in a similar position within a 4-star hotel.
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Good working knowledge of Opera PMS and Microsoft Office.
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High standard of English, both written and spoken.
Holiday – 28 days holiday, enhanced after 5 years of service.
