Account Manager
About the Role
We're seeking a highly motivated and results-oriented Account Manager to join our dynamic team at SM92. As an end-to-end digital marketing agency with a growing presence in the USA, operating across specific niche markets, we specialise in generating high-quality marketing campaigns across multiple sectors.
In this role, you'll collaborate closely with our creative, SEO, PPC & Meta Ad Buyers and Sales teams to deliver comprehensive digital marketing strategies for our client base. You'll be responsible for onboarding new clients, ensuring a smooth and successful transition into the agency and its services, as well as nurturing existing relationships.
Account Manager:
- Collaborate with SEO, creative, PPC & Meta ad buyers and the sales team to develop and execute comprehensive digital marketing strategies for new and existing clients.
- Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations.
- Update and brief all stakeholders about client’s needs and expectations.
- Serve as the primary contact, building strong, long-lasting client relationships.
- Act as a support and buffer between the team and our clients.
- Manage and analyse client data to ensure campaign effectiveness and ROI for our clients.
- Identify and explore new business opportunities to contribute to agency growth.
- Offer insights and upsell to clients where services are successful and underutilised.
- Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients.
- Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.
To be successful, you'll possess:
- Proven experience in a client services role within a digital agency or in a Digital Marketing in a fast-paced in-house environment.
- Strong understanding of digital marketing principles, with a focus on lead generation.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in project management and CRM software (e.g. Monday.com, or HubSpot) and MS Office Suite (especially Excel).
- Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail, preferably with Monday experience.
- A collaborative mindset with a passion for exceeding client expectations and supporting agency growth.
What we offer:
- Competitive Salary: £30,000 - £38,000
- Work from home one day per week
- Top Health Insurance
- Bonus Opportunities
- Full Training
- Share Options
- 5 days of paid sick pay*
- Career progression
- Flexible working hours (8am-10am to 4pm-6pm)
- Pension scheme
- Training & development opportunities
- Fun working environment
Job Types: Full-time, Permanent
Pay: £30,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Are you happy to commute to Warrington 4 days a week for this role?
- Have you worked within a Digital Marketing Agency?
- Are you familiar with Google Ads and Paid Social Ads?
Experience:
- Account management: 3 years (preferred)
Work Location: In person
