Company Overview
At Design 911, we're specialists in automotive parts, styling, and performance upgrades. With decades of industry experience, we serve customers worldwide with high-quality components, expert knowledge, and a passion for vehicles of all kinds—classic to modern. As an Employee Ownership Trust (EOT), we foster a culture of commitment, collaboration, and continuous improvement. We believe in innovation, quality, and putting customers first.
We're looking for a German-speaking Parts Advisor to join us! This is an exciting opportunity to become part of a passionate, high-performing team, where you'll play a key role in delivering exceptional service to customers across the German-speaking market. If you have experience in automotive parts, excellent customer service skills, and are fluent in German and English, we'd love to hear from you.
Working hours: Mon – Fri 8:00 – 17:30
Experience in a position as a Parts Adviser within the automotive industry is essential.
Responsibilities
- Multilingual, English with fluent German.
- Ordering, reserving parts, invoicing and payments
- General after-sales questions – working in a team with the service department
- Making estimates when necessary
- Achieve sales by prospecting, acquiring and maintaining accounts
- Answering all customer questions by phone, email and face-to-face
- Assist in checking parts inventory
- Maintaining contact with the workshops, service advisors and customers
- Occasionally reaching out to customers to offer special promotions
- Telesales is central to the position. Cold acquisition, building relationships and an entrepreneurial attitude. Making outbound calls is essential for this role.
The ideal Parts Advisor:
- Multilingual English with fluent German.
- Experience in the automotive sector is required – preferably in the Porsche world.
- Works with colleagues to achieve higher profits and sales
- Committed to building excellent customer relationships and exceeding customer expectations
- Friendly but professional attitude, with integrity, discretion and objectivity
- Can demonstrate experience in a parts department
- Strong technical understanding of motor vehicle operation and a willingness to keep technical knowledge up-to-date to provide the most efficient service
- Good phone voice
- Great organisational skills
- Full, valid and clean driver's license
- Willingness to go to car shows that we host or as a business trip to meet clients
- Enjoys building long standing relationships
Please only apply if you have the relevant experience.
Salary depending on levels of experience.
Job Types: Full-time, Permanent
Pay: £28,571.40-£35,802.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Profit sharing
Ability to commute/relocate:
- Hutton CM13 1TG: reliably commute or plan to relocate before starting work (required)
Experience:
- sales: 1 year (required)
- car parts sales: 1 year (required)
- car parts: 1 year (required)
Language:
- German fluently (required)
Work Location: In person
