Role: 45 Hours Concierge Assistant - Must have full UK Driving License
About Self Storage Concierge
Self Storage Concierge provides premium storage solutions with a high level of customer service. We support customers with storage enquiries, unit viewings, move-ins, deliveries, collections and ongoing account support.
We are looking for a reliable, professional and customer focused person to join our team as a Concierge Assistant.
Role Overview
The role will involve supporting customers in-store with enquiries, viewings, move-ins, payments and general site operations. The successful candidate will also drive the company/in-store van to help customers with local collections, deliveries and moving items when needed.
This role is ideal for someone who enjoys speaking with customers, is confident driving a van, and is happy working in a hands-on role where every day can be slightly different.
Key ResponsibilitiesCustomer Service
- Welcome customers and provide a professional, friendly service at all times.
- Handle customer enquiries by phone, email and in person.
- Show customers around the storage facility and help them choose the right unit size.
- Support customers with move-ins, move-outs, payments and account queries.
- Explain storage options, prices, access details and company procedures clearly.
- Build good relationships with customers and provide a high standard of service.
Van Support
- Drive the company/in-store van to assist customers with local collections and deliveries.
- Help customers transport goods to and from the storage facility when required.
- Assist with light loading and unloading where appropriate.
- Make sure customer items are handled with care and professionalism.
- Follow company procedures for van use, customer goods, safety and security.
Site Operations
- Keep the store, office, loading areas and communal spaces clean, tidy and presentable.
- Carry out regular site checks, including lock checks, unit checks and security checks.
- Support with deliveries, customer access and general day-to-day store operations.
- Make sure company standards are followed at all times.
- Report maintenance, security or customer issues to management.
Sales & Admin Support
- Help convert enquiries into storage bookings.
- Follow up with customer leads where required.
- Support with paperwork, customer agreements, payment checks and system updates.
- Work towards store goals and help the team deliver strong customer service and business results.
Essential Requirements
- Full UK driving licence.
- Confident driving a van in tight spaces.
- Good customer service skills.
- Professional, reliable and well presented.
- Comfortable speaking to customers face to face and over the phone.
- Physically able to support with light loading, unloading and general site duties.
- Good attention to detail.
- Able to work independently when required.
- Flexible and willing to support across different parts of the business.
Desirable Experience
- Previous customer service experience.
- Previous driving, delivery, removals, storage, retail, concierge or hospitality experience.
- Experience using basic computer systems, booking systems or payment systems.
Important Requirement
A valid full UK driving licence is essential for this role, as the position includes driving the company/in-store van to support customer collections and deliveries. The successful candidate must also meet any company vehicle insurance requirements.
What We Are Looking For
We are looking for someone who is practical, professional and good with people. The right person will be confident dealing with customers, happy to work hands-on, and able to represent the company well both in-store and when visiting customers.
This is a varied role suited to someone who enjoys customer service, being active during the day and helping customers with a smooth storage experience.
Working 4 out of the 5 days during the week and Saturday Between - 10am till 4pm
Paid Lunch Break
Holidays - 28 Days including Bank Holiday
Free Coffee's
Pay: £30,420.00 per year
Application question(s):
- Able to Work Saturdays from 10am till 4pm
Education:
- GCSE or equivalent (required)
Experience:
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
