Office Administrator / Customer Service Coordinator
Location: Bolton
Salary: Competitive, dependent on experience
Hours: Full-time, Monday to Friday
About Us
We are a well-established and growing skip hire company providing reliable waste management services to domestic, commercial, and construction customers. We pride ourselves on excellent customer service, efficient operations, and a friendly working environment.
The Role
We are looking for an organised and enthusiastic Office Administrator / Customer Service Coordinator to join our busy team. This is a varied role that involves handling customer enquiries, scheduling skip deliveries and collections, and providing administrative support to ensure the smooth running of the business.
Key Responsibilities
- Answering incoming telephone calls and responding to email enquiries
- Taking skip hire bookings and processing customer orders
- Scheduling deliveries and collections with drivers
- Maintaining accurate customer and job records
- Processing payments and invoices
- Liaising with customers, suppliers, and site managers
- Managing general office administration duties
- Assisting with compliance paperwork and reporting requirements
Requirements
- Previous office administration or customer service experience
- Excellent communication and telephone manner
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Good IT skills, including Microsoft Office
- Experience in the waste management, transport, or logistics industry would be advantageous but is not essential
What We Offer
- Competitive salary
- Full training and ongoing support
- Friendly and supportive team environment
- Opportunities for career development
- Company pension scheme
- Holiday entitlement
How to Apply
If you are a motivated individual who enjoys working with customers and thrives in a busy office environment, we'd love to hear from you.
Please send your CV and a brief cover letter outlining your experience and suitability for the role.
Pay: £24,420.00-£39,432.83 per year
Benefits:
Ability to commute/relocate:
- Bolton BL2: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Office: 1 year (preferred)
Work Location: In person
