About Genuine Dining:
At The Genuine Dining Company, we believe that great food brings people together — and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.
Overview of role:
The General Assistant supports the daily operations of the retail outlet by providing excellent customer service, maintaining high standards of presentation, and ensuring efficient and accurate handling of products and transactions.
The role contributes to the overall success of the retail site by ensuring customers have a positive experience and the environment remains clean, organised, and well-stocked.
Main Responsibilities:
· Provide a friendly, professional, and efficient service to all customers.
· Respond to customer queries, complaints, and requests in a polite and helpful manner.
· Promote products and offers, ensuring an excellent customer experience at all times.
· Support with upselling and suggesting alternatives to maximise sales.
· Assist with the setup, replenishment, and merchandising of stock, ensuring displays are visually appealing and compliant with company standards.
· Maintain accurate product pricing and labelling at all times.
· Operate tills, handle cash and card transactions accurately, and follow all cash handling procedures.
· Support with stock rotation, checking deliveries, and reporting discrepancies to the line manager.
· Help maintain cleanliness and organisation across all areas, including displays, counters, and back-of-house areas.
· Follow all company policies and procedures, including health & safety, food safety (if applicable), and hygiene standards.
· Report any hazards, incidents, or maintenance issues promptly to management.
· Wear correct uniform and PPE in line with company requirements.
· Work collaboratively with team members and management to achieve site objectives.
· Support colleagues during busy periods and assist with cover where needed.
· Communicate effectively with managers regarding stock levels, customer feedback, and operational needs.
· Previous experience in a customer service, retail, or hospitality environment.
· Strong communication and interpersonal skills.
· Good numeracy and literacy for handling cash and completing records.
· Ability to follow instructions and company procedures accurately.
· Reliable, punctual, and organised.
· Basic understanding of health & safety and hygiene standards.
Job Types: Full-time, Permanent
Pay: £31,284.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
Work Location: In person
