IT SUPPORT ASSISTANT
Full-time, permanent
Hertford SG13
We are a leading international consumer goods business with a reputation for innovation. We have offices across the globe, including USA, China and Hong Kong and our business is growing rapidly.
This is an in-house role, so you will have the opportunity to grow and develop your IT Support and Assistant skillset. The role would be ideal for a self-motivated individual with good IT support skills.
MAIN PURPOSE
Front-line support for staff and system management and maintenance.
The role will include, but not limited to:
· Work as part of the IT team, providing 1st line technical support and desktop related queries
· Setting up hardware, software and licensing for new users
· Network setup, maintenance and support
· Pro-actively ensuring the smooth operation, and minimising any downtime where possible, of the various systems at the organisation using periodic monitoring and housekeeping
· Managing server backups and restores
· Creating and managing reports
· Active Directory management
· Ad-hoc IT procurement
· Small project work when required
· Any other reasonable task as required.
Desired Skills, Knowledge:
· Have an IT relates qualification
· A proactive approach to learning
· A professional telephone manner
· High standards of customer service
· The ability to work as part of a team
· A real passion for IT and technology with an eagerness to learn new skills
· Excellent communication skills - both written and verbal
Experience:
· Use of Microsoft Office
· Use of Windows
Benefits:
- On-site parking
- Casual dress
- Company events & social hours
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Work Location: In person
