We're looking for Customer Service Assistants to join our OFFICE Warehouse team!
Put your best foot forward and join the best office in the world, OFFICE shoes. Help us to provide excellent customer service by handling all customer queries efficiently, professionally and to a high standard whilst representing the brand at all times.
Responsibilities:
- To provide first class customer service to our valued customers
- Communicate professionally with customers via email, Live Chat, social and phone when required
- Politely deal with customer complaints, taking ownership and seek to find the right solution
- Support the stores with any query offering advice / guidance when required
- Aim to provide excellent after sales care for our customer order facility
- Contribute to a safe working environment by being aware of, and adhering to, legislative and health and safety requirements of the workplace
- Take ownership for your own development and participate in a coaching and feedback culture
- Achieve agreed company objectives; attend training sessions and team meetings as requested
- Ensure GDPR processes are being fully followed
What we are looking for someone with:
- Proactive with a can-do attitude
- Have the ability to work in a fast paced, ever-changing environment
- Proficient in excel and word
- Good communication and excellent team player
- Ability to work under pressure, meeting deadlines both alone and within a team
IND
Job Type: Full-time
Benefits:
- Casual dress
- Employee discount
- On-site parking
Ability to commute/relocate:
- Kilmarnock KA2 0BA: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
