Housing Customer Service Advisors - Bury Centre
The rewards
- £14.83 per hour plus holiday pay
- Up to 6 months duration
- On-site training with potential for home working
Hours
The role of Housing Customer Service Advisor:
- Handle inbound calls relating to housing repairs and general housing enquiries
- Accurately log repair requests and ensure timely escalation where required
- Provide clear, helpful advice and information to residents
- Deliver excellent customer service, resolving queries efficiently
- Work collaboratively with colleagues and service teams to meet customer needs
The ideal Housing Customer Service Advisor:
- Proven experience working within a housing environment with QL — essential
- Experience in a contact centre or customer service role
- Strong communication and customer service skills
- Ability to manage a high volume of calls in a busy setting
- Confident using systems to record information accurately
- Proactive attitude and ability to start contributing quickly
