Job Purpose
We are seeking a motivated and enthusiastic Primary IT Support Apprentice (Level 3 Information Communication Technician) to join our Central IT Team, supporting the delivery and development of high-quality IT services across our Trust, with a particular focus on our Primary Schools and Central Team.
Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.
This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification.
Apprenticeship Overview
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician Standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Key responsibilities:
Main Duties and Responsibilities:
- Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits.
- Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations.
- Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives.
- Provide occasional support to other schools within the trust as required.
Technical Support
Assist in the setup, maintenance and troubleshooting of:
- Windows-based desktops and laptops
- Tablets and other mobile devices
- Printers and peripherals
- Support classroom technology, including interactive whiteboards and display panels
- Provide support for VoIP telephone systems, including user setup and basic fault resolution.
Systems & Cloud Services
Support and maintain cloud-based platforms and services, including:
- Web filtering and safeguarding systems
- Cloud identity and access systems (e.g. account login issues)
- File storage and collaboration tools
- Perform basic user administration tasks, including account creation, password resets and permissions management.
Networking & Infrastructure
Assist with basic network support, including:
- Wired and wireless connectivity issues
- Device network configuration
- Reporting faults to senior staff or third parties
Helpdesk & Customer Service
- Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution.
- Communicate clearly with users of varying technical ability, providing excellent customer service at all times.
- Escalate complex issues to senior IT staff in line with procedures.
Deployment & Maintenance
- Assist with installation, configuration and deployment of new devices and software.
- Support routine maintenance tasks and updates across school systems.
- Help with IT projects such as device rollouts, upgrades and system improvements.
Security, Safeguarding & Compliance
- Follow all IT security policies, safeguarding requirements and GDPR/data protection standards.
- Support the safe use of technology in schools, including awareness of filtering and monitoring systems.
Working Across Schools
- Travel between school sites to provide on-site technical support as required.
- Build positive relationships with staff across multiple locations.
Health and Safety
- Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks.
- Ensure that equipment is installed in line with relevant health and safety guidance and policies.
Conduct & Professional Development
- Understand the role of safeguarding within the context of IT in schools and the wider context across the trust.
Safeguarding
- Keep up to date with developments with safeguarding and IT and work with line manager to ensure the trust solutions are effective.
- Follow Trust safeguarding procedures and report any concerns to the Designated Safeguarding Lead of the relevant school.
Data Protection
- Support Subject Access Requests and Freedom of Information requests for digitally held personal data to minimise the risk of a data breach occurring and to report any breaches that come to your attention.
- Ensure that data protection impact assessments are undertaken for IT systems, liaising with the Data Protection Officer where necessary to ensure appropriate controls to protect personal data are in place.
- Highlight any potential risks and propose solutions to line management.
Other Duties
- To support the achievement of the Trust’s objectives by working proactively with colleagues on projects or activities outside direct area of responsibility as required.
- To be aware of and assume the appropriate level of responsibility for safeguarding and promoting the welfare of children and to report any concerns in accordance with the Trust’s safeguarding policies. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS.
- To comply with legislation, policies and procedures relating to confidentiality and data protection, reporting any concerns to the appropriate person.
- To work in compliance with all the codes of conduct, regulations and policies of the Trust and its commitment to equal opportunities.
- To comply with the Trust’s Health & Safety policy and statutory requirements.
- Undertake any other duties as may be reasonably required by the IT Service Lead, Trust IT Manager or Head of IT.
Essential skills, characteristics and experience
- Eager to learn
- Positive and confident
- Passion for finding solutions
- A drive for delivering excellent service
- Approachable
- Genuine interest in IT
- Teamwork
- Great communication skills
- Understanding of IT support processes
Requirements
- Education to GCSE standard, minimum of 5 GCSE including Maths, English and Science Grades A-C or equivalent.
- Level 3 qualification in IT or equivalent (desirable)
- Full, clean driver’s license (essential)
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
Additional Information
At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘[email protected]’
Apprenticeship Development (Level 3 Standard)
Work towards achieving the Level 3 Information Communications Technician qualification (Support pathway).
Develop skills in:
- Troubleshooting and fault finding
- IT systems and infrastructure
- Customer service and communication
- Basic networking and security principles
Attend training, complete coursework and maintain evidence required for the apprenticeship.
Apply learning in the workplace to improve service delivery and technical capability.
Working pattern
Typically, Monday to Friday 8.30am – 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.
This working pattern is subject to change, and you will be required to work flexibly with colleagues to ensure the operational needs of the Trust are met. At peak times the working pattern may need to vary.
Special Factors
This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy. A valid driving licence and access to a vehicle (including business use insurance) is essential for the role.
This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person.
As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
Pay: From £15,392.00 per year
Licence/Certification:
- full, clean Driver's Licence (required)
Work Location: In person
