We’re looking for an experienced Operator Trading Manager, to take ownership of key global operator relationships across roaming, messaging and IoT. In this role, you’ll work at the heart of our connectivity business, delivering high-value partnerships that underpin international services and emerging technologies. You’ll apply your specialist expertise to structure and execute commercial deals, ensuring they are commercially sound, operationally deliverable and aligned to our broader strategy.
Working with leading telecommunications operators worldwide, you’ll negotiate commercial and technical terms within established frameworks, balancing pricing, commitments and delivery requirements to achieve strong business outcomes. You’ll act as a primary interface between external partners and internal teams, translating complex agreements into operational reality, ensuring services perform as expected, and resolving issues as they arise. From managing traffic flows and revenue performance to handling escalations and disputes, you’ll play a key role in protecting and optimising partnership value.
This is an excellent opportunity for a commercially aware telecoms specialist who thrives in a dynamic and international environment. You’ll gain exposure across a broad range of service, including roaming, messaging and IoT connectivity, while building deep expertise in operator partnerships, interconnect and wholesale commercial models.
Why join us?
- Be part of a critical function driving global telecoms partnerships and connectivity services
- Work across a diverse portfolio spanning roaming, messaging and fast-growing IoT solutions
- Opportunity to operate as a specialist, with real ownership and impact on commercial outcomes
- Collaborate with international partners and cross-functional teams in a dynamic environment
- Build deep expertise in a highly relevant and evolving area of telecommunications
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected].
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Delivering roaming, messaging and IoT operator deals, applying specialist knowledge of technologies, commercial models and operational requirements
- Negotiating commercial and technical terms with operator partners within defined frameworks
- Managing day-to-day relationships with global operator partners as the primary point of contact
- Translating partner strategy into executable deals and measurable operational outcomes
- Leading regular business reviews to track KPIs, traffic commitments and financial performance
- Monitoring performance (traffic, revenue, cash flow, discounts) and taking action where needed
- Managing operational and commercial issues including disputes, service escalations and blocking scenarios
- Working closely with internal technical, billing and delivery teams to ensure agreements are fully supported
- Communicating commercial and technical terms clearly across both technical and non-technical stakeholders
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Experience within telecommunications, ideally in wholesale, roaming, messaging or interconnect
- Strong understanding of SMS interworking and/or roaming commercial arrangements
- Knowledge of IoT connectivity models and associated operational and commercial considerations
- Familiarity with roaming and messaging technologies and GSMA standards and practices
- Awareness of SS7 and its relevance to roaming and messaging services
- Proven commercial negotiation skills and ability to manage partner agreements effectively
- Strong relationship management skills with confidence engaging external operator partners
- Ability to interpret and communicate complex technical and commercial concepts clearly
- Strong problem-solving capability, particularly in high-value or complex situations
- Ability to manage multiple partnerships and priorities in a structured and autonomous way
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24 days holiday
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Co-working office spaces available for remote employees
- Professional Development
- Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson’s advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.
