About Us
The Gorgeous Food Company is a leading speciality and fine food wholesaler, supplying premium food and beverage products to delicatessens, farm shops, butchers, garden centres and independent retailers across the UK. We pride ourselves on delivering exceptional customer service, building strong supplier partnerships and helping independent food retailers thrive.
As our business continues to grow, we are looking for an enthusiastic, organised and customer-focused Customer Account Executive to join our office-based team.
The Role
As a Customer Account Executive, you will be the key point of contact for a portfolio of trade customers, ensuring they receive outstanding service and support. You will build strong relationships, process orders, identify sales opportunities and help customers make the most of our extensive range of fine food and beverage products.
This is a fantastic opportunity for someone who enjoys working with people, delivering great service and being part of a fast-paced and growing business.
Key Responsibilities
- Manage and develop relationships with new and existing trade customers.
- Handle incoming customer enquiries via telephone and email.
- Process customer orders accurately and efficiently.
- Provide advice on products, promotions and new launches.
- Proactively contact customers to drive sales and maximise account potential.
- Work closely with warehouse, purchasing and sales teams to ensure smooth order fulfilment.
- Resolve customer queries and complaints professionally and effectively.
- Maintain accurate customer records and account information.
- Support customer onboarding and account setup processes.
- Monitor sales activity and identify opportunities for growth within existing accounts.
- Assist with promotional campaigns and seasonal sales initiatives.
About You
We are looking for someone who is:
- Friendly, professional and confident on the telephone.
- Passionate about delivering exceptional customer service.
- Highly organised with excellent attention to detail.
- Commercially minded and comfortable identifying sales opportunities.
- A strong communicator with excellent written and verbal skills.
- Able to manage multiple tasks and priorities in a busy environment.
- Self-motivated with a positive and proactive attitude.
- A team player who enjoys contributing to shared business goals.
Skills & ExperienceEssential
- Previous experience in a customer service, account management, internal sales or sales support role.
- Strong administration and organisational skills.
- Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word.
- Excellent communication and relationship-building skills.
- Ability to work accurately under pressure.
Desirable
- Experience within food wholesale, FMCG, retail or distribution.
- Experience using CRM or order management systems.
- An interest in speciality food and drink products.
What We Offer
- Competitive salary.
- Pension scheme.
- Staff discount on products.
- Ongoing training and development.
- Career progression opportunities within a growing business.
- Friendly and supportive working environment.
- The opportunity to work with some of the UK's most exciting speciality food brands.
How to Apply
If you are passionate about customer service, enjoy building strong client relationships and would like to be part of a growing and exciting food business, we'd love to hear from you.
Please send your CV and a brief covering letter explaining why you would be a great fit for The Gorgeous Food Company.
The Gorgeous Food Company – Delivering Exceptional Food, Exceptional Service.
Pay: £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Cinderford GL14 2YD: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales or Customer Service: 1 year (required)
Language:
Location:
- Cinderford GL14 2YD (preferred)
Work Location: In person
