Join a supportive, growing contact centre team helping residential customers find the perfect broadband and connectivity solutions.
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.
This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You'll Be Doing
You will:
- Speak with customers on inbound and outbound calls
- Understand customer needs and recommend suitable packages
- Build long-term customer relationships
- Use Salesforce to manage your pipeline
- Handle queries and objections professionally
- Work towards individual and team targets
- Keep accurate customer records
- Follow compliance and data protection standards
What We're Looking For
You will have:
- Experience in telesales, customer service, or contact centres
- Confidence speaking to customers on the phone
- Good listening and communication skills
- A positive, reliable attitude
- Willingness to learn and develop
- Good organisation and time management
Sales experience is useful but not essential. Full training is provided.
Desirable Experience
Ideally, you will also have:
- Experience in telecoms, utilities, or subscriptions
- Experience working with commission structures
- Experience using CRM systems
What You'll Get
- Competitive basic salary
- Structured training and ongoing coaching
- Clear career progression
- Supportive management team
- Modern, inclusive workplace
- Regular feedback and development reviews
Performance Measures
You will be supported to achieve:
- Sales quality and conversion
- Customer satisfaction
- Accurate CRM use
- Consistent attendance
JDR is acting as an Employment Business in relation to this vacancy.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDRCC
