Join the Champneys Forestmere team as a dynamic Assistant Spa Manager!
Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire and Hampshire.
When we opened our doors in 1925 Champneys was England’s first Health Spa, founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined. For the last 90 years we’ve been spa pioneers embracing the latest techniques to craft products and treatments that renew you; mind body and soul.
Our passion is health and wellbeing and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in house trainers that are there to ensure you reach your full potential and progress with us.
The Assistant Spa Manager is required to support the Spa Manager and ensure the smooth running of the treatment department, offering guests ultimate customer service.
As the Assistant Spa Manager, you will support the Spa Manager in ensuring the smooth running of the treatment department and provide effective professional management to your team with regards to training, standards, customer service and meeting sales target and KPI’s. With guest satisfaction at the forefront of what we do, you will ensure guest schedules are suitable and extra care is taken at all times.
You will assist in ensuring the team are trained to the highest standards, and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting more!
You will ensure high standards of presentation and cleanliness are maintained at all times and that your team are supported in achieving their retail and treatment sales targets as set.
DUTIES AND RESPONSIBILITIES
*To assist in ensuring the effective professional management of the daily operation of the Spa Department.
*To manage good staff/colleagues relationships within the department.
*To assist with training and development to ensure ultimate client care.
*To operate the Spa Department in a cost effective manner in line with department budgets.
* To assist in managing Spa employees to achieve retail and treatment sales targets as set.
*To assist the management of the Platinum Service within the Spa Department.
*To carry out department inspections and report findings to the Spa Manager and SpaDirector.
*To ensure procedures in the department support ultimate client care.
*Assessment and recruitment of required staff.
*All new staff to receive a detailed department induction and company induction.
*Ensure the treatment desk is covered at all times.
*To encourage and motivate staff to reach set targets.
*Ensure all departmental billing is carried out accurately and on time. Liaise with ‘Front of House’ to ensure correct billing.
*Ensure all departmental billing is carried out accurately and on time. Liaise with ‘Front of House’ to ensure correct billing.
*Workload to all staff is evenly distributed.
*Ensure high standards of presentation and cleanliness are maintained at all times within the department.
*Schedules are all suitable and care is taken to the planning of a guest’s stay.
*All front line people are trained in the standards and procedures required.
*Complaints are analysed and training carried out when needed.
*Ensure all members of staff are aware of actions to be taken in the event of a fire, ensure safety of all equipment at all times.
*Be aware of any hazardous substances in use within your department, if they are notifiable substances notify your Health & Safety Officer in order that they may be registered.
*Ensure that all members of staff are aware of all aspects of safety connected with their jobs.
*Ensure that all members of staff are wearing protective clothing if necessary for a-particular job or treatment.
*All members of staff must be properly trained and qualified before doing any treatment/class.
*Responsible for the Health & Safety within the department. Maintain first-aid boxwithin your department.
REQUIREMENTS
*Qualifications NVQ 2 and 3 or equivalent.
*Experience as a Senior Beauty Therapist essential.
*Experience in a managerial role and people manager essential.
SKILLS
*Ability to organise and prioritise work.
*Be able to motivate and manage a team effectively.
*Be familiar with computer packages.
BENEFITS
We offer industry competitive salaries and an attractive benefits package, which includes: Contracted 28 days / shifts annual holiday including bank holidays, which increaseswith service. Generous staff discount in the Champney’s boutique and retail offer. Employee and family member discount for mid-week residential breaks atChampneys resorts. Complimentary staff spa facility day on successful completion of probationary period. Subsidised meals whilst on duty. Discounted Champneys Club Membership. Childcare voucher scheme. Participation in Wider Wallet shopping discount scheme. Option to join private healthcare scheme. Training and development opportunities.Some restrictions or variations may apply depending on resort, role and length of service.
Pay: £32,240.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have level 3 in Beauty?
- Do you have spa experience?
Experience:
- Managerial: 1 year (preferred)
Work Location: In person
