Job Title: Match Day Hospitality Host
Reports to: Head of Hospitality, Conference & Events
Location: Bloomfield Road, Blackpool
Hours: Match Day hours – Weekend 11.00am – 5.30pm; Midweek 5.00pm – 10.30pm
Pay Rate: National Minimum Wage (NMW)
Who we are:
Blackpool Football Club is an English Professional Association Football Club based in the seaside town of Blackpool, Lancashire.
The Club was founded in 1887 and has a very storied history, from being a founding member of the Lancashire League in 1889, rising to the Top-Flight of the Football League (the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the Premier League in 2010 (becoming the first Club to gain promotion from every division of the Football League via the play-off system).
The team are competing in League One, the third tier of the English Football League.
The Club have played their home games at Bloomfield Road since 1901.
About the role:
We are looking for confident and professional individuals to meet and greet our match day and hospitality customers. As ambassadors for the Club and the first point of contact for most of our hospitality guests, your customer service is vital making each match day a positive and memorable experience for visitors to the Club.
This is a casual position, offering variable hours including evenings and weekends on a flexible basis.
Key Responsibilities and Duties:
- Greeting guests as they arrive in a cheerful, confident and professional manner.
- Distribute any hospitality wristbands and/or tickets to guests on arrival.
- Directing and escorting our guests their boxes, suites, and tables.
- Carry out pre-match checks, ensuring familiarity with the designated suite or area and that the facilities meet the required standards of a corporate hospitality function.
- Ensuring that match day programmes and team sheets are distributed to the appropriate areas on time.
- Be ready to anticipate and address guests’ requests and needs throughout the match day and inform the management team if there are any issues that need to be resolved.
- Escort guests to stadium seats.
- Collate match day competitions for guests / customers (data collection).
- After the event, highlight any issues and/or points raised by guests, and feedback to the relevant Club staff.
- Pass on any leads generated for future games from the Match Day to the Hospitality Team.
- Support colleagues in other corporate facilities when necessary.
- Carry out any other reasonable match day duties, as directed by the Hospitality Management Team or another senior staff member.
- To adhere to the Club’s Safeguarding Policy at all times.
- To promote a safe and healthy working environment for all players and staff.
- To promote a professional image of the Club and themselves at all times.
- To contribute to identifying and undertaking initiatives aimed at improving the efficiency and effectiveness of service delivery.
- To work with and support other team members as required ensuring effective and efficient service is developed and delivered.
- You will be expected to seek ways of updating and improving personal skills, knowledge and understanding relevant to your own job role.
Please note that you may be expected to remain in one position in this role throughout the match day or event for long periods of time.
The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Person Specification
Essential Requirements
Desirable Requirement
Experience
- Be able to adhere to Club protocols and respect confidentiality in all matters.
· Experience in a busy customer facing environment.
Personal Qualities
- Be friendly and approachable and able to connect with fans of all ages and backgrounds.
- Be confident and have excellent communication skills.
- Dynamic personality, proactive and positive attitude to work.
- Committed, reliable and enthusiastic.
- Have a professional and flexible approach to work.
To apply for the position please submit a CV and a covering letter detailing how you meet the criteria for the role to [email protected] or Blackpool Football Club, Bloomfield Road, Seasiders Way, Blackpool, FY1 6JJ.
We encourage early applicants as we reserve the right to close the application process at any time.
Closing date for applications is Friday 26 June 2026.
Safeguarding: Blackpool Football Club Ltd and the EFL are committed to safeguarding the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to a Basic DBS check.
Recruitment checks: You will also be required to provide details of referees for the previous five years working history or referees whilst in full time education.
Equality and Diversity: Employees must always carry out their duties with due regard to Blackpool Football Club’s policies and procedures. The employee must ensure a positive commitment towards equality and diversity treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
Inclusion and Anti-Discrimination Mission Statement: At Blackpool Football Club we aim to provide an enjoyable experience for all supporters and hold inclusion and anti-discrimination at the core of our values. We are committed to creating an environment which welcomes and respects people from all communities, promoting equality and diversity at Bloomfield Road and its associated premises. As a Club we recognise the nine protected characteristics (age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation) under the Equality Act 2010 and will play an active role in supporting inclusion and putting an end to discrimination.
The employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
Blackpool Football Club is an equal opportunities employer.
Pay: £8.00-£12.71 per hour
Work Location: In person
