Receptionist
The role of Receptionist:
- Welcome all visitors in a professional and friendly manner, check in visitors and notify hosts promptly
- Direct visitors to relevant departments as needed
- Manage reception inbox and handle general enquiries
- Book taxis and transport for staff
- Maintain a clean, organised reception area
- Ensure accurate visitor registration in the system
- Coordinate meeting room bookings (setup, catering, IT, logistics)
- Liaise with internal teams to ensure smooth events and meetings
- Confirm and prepare daily meeting schedules and communicate hospitality and catering requirements
- Ensure rooms are cleared and reset appropriately
- Handle incoming calls professionally, transfer calls accurately to appropriate departments
- Follow procedures for cold callers and suspicious calls
- Provide general administrative support including training bookings, record keeping, and facilities support
- Support projects led by different managers and take ownership of assigned operational responsibilities
The ideal Receptionist:
- Previous front-of-house or similar experience
- Excellent communication and interpersonal skills
- Strong customer service focus
- Ability to prioritise and manage workload
- Confident problem-solving and decision-making skills
- Professional appearance and demeanour
- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
- Flexible approach to working hours and shifts
Based on-site every day. Reports to Front of House Manager.
