Supporter Care Officer
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Hours: 30 - 37.5 hours per week (a minimum of 30 hours is required for this role)
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Location: Peace Hospice, Watford
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Full-time equivalent salary: Up to £25,446.00 per annum (this will be pro-rated for part time hours)
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Closing date: Friday 10 July 2026 at 12 noon
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Interview date: TBC
Are you someone who is who is passionate about people, relationships, and making every supporter feel valued?
??Join our friendly and dedicated Fundraising team this is an opportunity to make a real difference—supporting families facing life-limiting illness.
As a Supporter Care Officer, you’ll you’ll be the first point of contact for our incredible supporters, delivering an outstanding experience across every interaction..
You’ll be taking donations and answering enquiries to sending heartfelt thank-you communications, your work will directly help build lasting relationships that sustain our vital care services.
This is an exciting entry-level opportunity—perfect if you're looking to start or grow your career in fundraising or the charity sector.
What you will do
? Be the friendly, professional first contact via phone, email, and in person.
? Handle supporter enquiries with empathy and enthusiasm.
? Process donations accurately and securely, including Gift Aid records.
? Create meaningful thank-you communications (including handwritten notes).
? Support fundraising campaigns and provide administrative assistance.
? Maintain accurate supporter records in our CRM/database.
? Build strong relationships with supporters and colleagues.
? Help improve processes to deliver even better supporter care.
?? What you will need
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All candidates must have the right to work in the UK.
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We do not sponsor for this role and due to the minimal hours required for this role, we cannot progress applications for candidates sponsored by another employer.
For an informal chat about this role contact Laura Elliott, Head of Supporter Fundraising on
Please click on the attached link for further information about Rennie Grove Peace Hospice Care - https://renniegrovepeace.org/our-care-and-support/
?? ARE YOU READY TO MAKE A DIFFERENCE? Click ‘Apply Now’….
We reserve the right to close this vacancy early if sufficient applications are received.
To ensure fairness and consistency to select the best candidate to this role, all our applications are anonymised up until an interview has been confirmed.
Our commitment to Equality and Diversity
At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process, and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.
If you are disabled and satisfactorily meet the job specification, we will invite you to interview. You can contact us to let us know if you need any adjustments during the recruitment process.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Rennie Grove Peace Hospice Care. Registered Charity no. 1201713
Terms and conditions
