Job Description:
Designer Exchange is a sustainable led company located throughout the UK, with a presence in Spain. Backed by a sister company that has had insurmountable success with the second hand electronic industry we have been open since December 2013 and have already exceeded all expectations.
Looking ahead we see nothing but fantastic opportunities for this company and it’s staff members as we look to open our 8th store. It is an incredible opportunity for anyone interested in breaking away from the usual retail routine and desires more from the designer and fashion industry that cannot only reach goals, but exceed them. We also offer an uncapped bonus scheme for all staff based on store performance.
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Reporting to: Store Manager
As a Client Advisor, you will be responsible for delivering a high standard of customer service while supporting the sales team in day-to-day operations. This includes assisting customers with enquiries, processing transactions, and maintaining a tidy, well-presented store. You will represent Designer Exchange values at all times, contributing to a welcoming, respectful, and premium shopping experience
Key Responsibilities
Customer Service :
- Welcome clients warmly and provide attentive, professional support throughout their visit.
- Handle customer enquiries, requests, and complaints courteously and efficiently, escalating issues to the Store Management Team where appropriate.
- Work collaboratively with colleagues to ensure seamless handovers between buying, operations, and shopfloor teams, creating a consistent client experience.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
- Offer informed product recommendations, styling advice, and clear information on promotions to enhance the customer experience.
Sales Support
- Actively contribute to achieving store sales targets in line with company strategy by engaging customers and promoting products effectively.
- Capture, maintain, and update customer information accurately to support effective use of the CRM and Client Book.
- Understand and apply solution-selling techniques, consistently identifying opportunities for upselling and add-on sales with both new and existing clients.
- Maintain up-to-date knowledge of Designer Exchange products, services, and promotions.
- Support the Store Management Team by ensuring paperwork and spreadsheets are completed accurately and on time, and by flagging stock or marketing material shortages where required.
Buy-in & Product Support:
- Support the buying journey by assisting with initial client enquiries regarding selling items, directing clients to the appropriate team or process.
- Prepare and submit imagery to the Live Pricing/Buying team within agreed timelines to support efficient product assessment.
- Work collaboratively with Buying and Studio teams to support a smooth intake and pricing workflow.
- Demonstrate basic awareness of product condition, authenticity indicators, and brand positioning when handling stock or client enquiries.
- Assist with intake preparation where required, including organising items, checking presentation standards, and supporting operational flow between buying and shopfloor teams.
- Capture clear, accurate product images in line with brand, category, and company presentation guidelines.
- Ensure all required angles and key details are documented, including logos, serial numbers, hardware, interior details, and areas of wear where applicable.
Stock Room Support:
- Support back of house operations to ensure smooth day to day store functionality, including stock organisation, preparation, and replenishment (where needed).
- Assist with product intake processes by preparing items for display, ensuring presentation standards are met, and supporting operational flow between shopfloor, buying, and studio teams.
- Support visual merchandising changes, stock movements, and floor replenishment in line with business priorities.
- Assist with operational tasks such as packaging, transfers, stock checks, and general store logistics where required.
- Work collaboratively with the back of house team to ensure processes align with commercial objectives and customer experience.
Conduct & Standards:
- Adhere to all company policies and procedures at all times, including the Company’s Code of Conduct, and work in line with Designer Exchange values.
- Act with integrity, professionalism, and ethical behaviour, contributing to a positive and respectful working environment.
- Maintain appropriate standards of conduct and behaviour in all interactions with customers, colleagues, and management.
- Ensure the store is kept clean, tidy, and well-presented in line with company standards, including appearance, housekeeping, and product display
Working Conditions:
- The role requires flexibility in working hours to support store operations and business requirements, in line with store operating hours and workload demands.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
INDHO
Pay: £14.00-£15.00 per hour
Experience:
- Sales: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
