E-commerce Fulfilment Associate
Job Description:
Builder Depot are one of the leading Independent Builders Merchants in the UK. Our developing E-commerce department (based at the largest branch in New Southgate) is dedicated to providing exceptional customer service, ensuring the customer experience is as smooth as possible, from the start of the order, to the point of delivery and beyond.
The role is focused on warehouse operations, order picking, packing, and ensuring high-quality standards are maintained throughout the process.
Key Responsibilities:
- Order Picking and Packing: Accurately picking and packing orders from different sections of the store, ensuring all items are correctly picked and packed according to high standards.
- Labeling and Dispatch: Ensuring orders are labeled correctly and ready for dispatch, with a focus on smooth operation and efficiency.
- Click & Collect Orders: Picking and preparing orders for customers to collect in-store.
- Stock Management: Updating stock records, dealing with stock issues, and using warehouse management systems to maintain accuracy.
- Customer Interactions: Handling order-related queries through Zendesk and managing customer returns.
- Manual Handling: Carrying out daily manual handling tasks, including lifting up to 30kg.
- Replenishing Stock: Ensuring stock levels are maintained in the department.
- Processing Sample Requests: Organizing and preparing the sample orders for shipment, ensuring they are dispatched in a timely manner.
Ideal Candidate:
- Warehouse Experience: Previous experience in a warehouse environment is an advantage, particularly if you've worked with forklifts or counterbalance machinery.
- Organizational Skills: You should be able to prioritize tasks effectively, ensuring deadlines are met even under pressure.
- Communication Skills: Excellent verbal and written communication skills are necessary for internal collaboration and dealing with customer inquiries.
- IT Literacy: Comfort using computers and willingness to learn warehouse management systems.
- Physical Capability: Capable of handling manual tasks and lifting up to 30kg safely.
Team Culture:
The team is small, collaborative, and values honesty, compassion, and tolerance. The company is seeking a candidate who aligns with these values and enjoys working in a team-oriented environment.
Compensation:
- Salary: Starting at £13 an hour
- Hours: 42.5 hours per week.
- Working Schedule: 5 days per week (1 in 3 weekends)
- Shifts: 8:30 - 5:30
This is a great role for someone with a strong work ethic, an eye for detail, and a passion for contributing to a team that values collaboration and customer satisfaction.
Interested? Find out more info on company website -
https://www.builderdepot.co.uk/careers-new-southgate-ecommerce-fulfilment
Job Types: Full-time, Permanent
Pay: £13.00-£14.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private medical insurance
Application question(s):
- Are you comfortable with shift work and a changing schedule?
- This is a physical role that requires constant manual handling. Can you safely lift objects that weigh up to 30kg?
Experience:
- Picking & packing: 3 years (required)
Language:
Licence/Certification:
- Forklift Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
