We are looking to add an enthusiastic team member to our dynamic team who will assist our Rates Department in dealing with quotes for freight traffic. This is a great opportunity for anyone looking to join a market leading freight forwarder in the fast-paced world of international logistics.
NB: This is fixed-term, 12-month contract to cover maternity leave.
The following duties are just some of the ones required of the role:
- To manage the quotations process, beginning with obtaining a request from the customer, requesting the rate components from various suppliers and finally compiling the rate and submitting it to the customer within required timescales and to the customer's specifications
- To manage and update the buying and selling figures for all rate components within various in-house systems
- To maximise revenue for the business by negotiating with suppliers to obtain the best possible rates for the job
- To provide effective communication by liaising with suppliers and customers throughout the quotation process
- To provide effective management of the quotation process resolving any and all issues that arise
- To provide a consistent and positive customer service experience and develop strong customer relationships
Skills and Competencies
- Exceptional level of computer literacy, with proficient ability in using a variety of Microsoft applications including Word, Excel, Outlook and Access
- Minimum of 2 years office experience, or equivalent, of using the above
- Minimum of grade C/4 in maths and English
- Strong prioritisation skills
- Impeccable attention to detail
- Excellent phone manner and interpersonal skills
- Excellent written and verbal communication skills
- Strong negotiation skills
- Ability to work on own initiative and as part of a team
- Ability to work in a fast-paced and dynamic environment
- Be able to constructively deal with customer concerns
- Strong focus on customer service
- Knowledge of the freight industry would be advantageous, but not essential
- A strongminded approach to workloads and the ability to act with confidence and decisiveness
- Ability to reliably and confidently interpret complex data
- Customer service: 1 year (desirable)
NB: This job description reflects the present requirements of the role. As duties and responsibilities change, the job description will be reviewed and will be subject to amendment in consultation with the individual.
We are a Disability Confident Employer (DCS008564)
Job Types: Full-time, Fixed term contract
Pay: £28,556.00-£31,700.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Education:
- GCSE or equivalent (required)
Work Location: In person
Expected start date: 01/09/2026
