General Manager | Premium Hospitality Concept | London | Up to £55,000 + 20% Bonus
We're recruiting on behalf of an exciting international hospitality concept that's redefining how guests connect, socialise and experience hospitality. This is an opportunity to join a fast-growing business at an exciting stage of its journey, taking ownership of a new London venue and playing a key role in building an exceptional team, creating memorable guest experiences and helping establish the brand in a new market.
What's on offer
- Salary up to £55,000
- 20% performance-related bonus
- Opportunity to lead a new West London opening
- Genuine progression opportunities as the business grows
- Structured training and development
- Work with a highly supportive leadership team
- Be part of an exciting international growth journey
The Role
This role is about much more than running a venue.
You'll be responsible for creating an environment where both guests and team members feel welcomed, valued and energised.
You'll build a strong culture from day one, lead from the front during service, develop future leaders and ensure every guest leaves having had a genuinely positive experience. Alongside this, you'll drive operational excellence, commercial performance and team engagement, ensuring the venue consistently delivers at a high level.
Key responsibilities include:
- Create an engaging, energetic and guest-focused venue culture.
- Recruit, develop and inspire a high-performing team.
- Lead from the front and set the standard during service.
- Deliver exceptional guest experiences and build strong community engagement.
- Drive sales performance while maintaining operational excellence.
- Develop future leaders and create clear development pathways.
- Foster a positive and inclusive team environment.
- Ensure the venue consistently delivers high standards across people, product and presentation.
What we're looking for
We're looking for a people-first leader who genuinely enjoys developing teams and creating great experiences.
You'll likely come from a hospitality, retail hospitality, leisure or customer experience-led background and have experience leading high-volume operations and developing large teams.
You'll be:
- An inspiring and visible leader
- Passionate about guest experience
- Highly people-focused
- Commercially aware
- Positive, energetic and hands-on
- Comfortable building culture and engagement within a team
Most importantly, you'll understand that great businesses are built by great people, and you'll take pride in creating an environment where both guests and team members thrive
If you're a people-first leader who loves building teams, creating memorable guest experiences and being part of an exciting growth journey, we'd love to hear from you.
Pay: Up to £55,000.00 per year
Experience:
- General Manager: 2 years (required)
Work Location: In person
