Your new company
Hays are recruiting for a Tourism Advisor with Admin & Box Office Duties based in Ballymena. The council is committed to delivering a first-class visitor experience, promoting the region's rich tourism offering, and supporting economic growth across the area. This is a fantastic opportunity to join a public sector organisation focused on excellence, community engagement and high-quality customer service.
Your new role
You will play a key role in delivering an outstanding, customer-focused service to visitors. You will be the first point of contact, providing a warm welcome while offering expert advice on local attractions, accommodation, transport and events.
Your responsibilities will include handling enquiries in person, by phone, email and social media, operating booking systems for accommodation and events, and supporting the retail and ticketing functions within the centre. You will also carry out a range of administrative duties, including maintaining databases, processing bookings, managing stock control and reconciling daily income.
In addition, you will assist with the planning and delivery of tourism events and contribute to marketing initiatives and publications that promote the local area. You will act as a key holder, support opening and closing procedures, and liaise with internal departments and external tourism bodies to ensure high service standards are maintained.This is a varied role working on a rota basis (30 hours per week), and flexibility is essential as evening, weekend and public holiday work will be required.
What you'll need to succeed
To be successful in this role, you will have strong customer service skills and a passion for tourism and promoting the local area. You will meet one of the following criteria:
-
At least 5 GCSEs (or equivalent) including English and Maths, along with a minimum of 1 year's relevant experience,
OR -
A minimum of 3 years' relevant experience in lieu of formal qualifications.
Your experience must include:
-
Working with the general public, ideally in a tourism or customer-facing environment
-
Cash handling and financial recording
-
General administrative duties
-
Using Microsoft Office applications (Word, Excel, Outlook) and computerised systems
You will also have:
-
A good knowledge of the local area and attractions
-
Excellent communication and organisational skills
-
The ability to work independently and as part of a team
-
Flexibility to work unsociable hours on a rota basis
A full UK driving licence and access to transport (or equivalent) is also required.
What you'll get in return
This is a temporary position for an initial three-month period (subject to review), offering valuable experience within the public sector and tourism industry.
-
Salary: £14.17 per hour
-
30 hours per week on a rota basis
-
Opportunity to gain hands-on experience in a busy visitor attraction
-
Exposure to events, tourism promotion and stakeholder engagement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
