About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team.
Operational Management
Manage the daily running of the reprographics department to ensure smooth operations.
Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.
Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
Maintain Quality Control for all jobs delivered and logged on the portal.
Service Delivery
Provide hands-on support when required for services such as:
Print, Copy, Scan, and Finishing
Document processing
Legal bundles and USB Bibles
Address and resolve any customer concerns or service issues promptly and professionally.
Compliance & Reporting
Complete daily and monthly trackers to monitor performance and service levels.
Assist with Health & Safety documentation and ensure compliance with site audit requirements.
Team Development
Support and assist with team training initiatives to maintain high standards of service.
You will ideally have
- Proven experience in reprographics or document services within a legal or professional services environment including bundles and electronic bibles
- Strong leadership and team management skills
- Excellent organisational and time management abilities
- Strong communication and customer service skills
- Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
- Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes
- Attention to detail and commitment to confidentiality.
- Strong communication and interpersonal skills with a client-focused approach.
- Ability to multitask and prioritise in a fast-paced environment.
- Professional demeanour and ability to maintain discretion at all times
- Flexibility to adapt to changing priorities
- Proficiency in using service management tools (e.g., ServiceNow, doc busters, entity) desirable
- Knowledge of Health & Safety compliance and audit processes, desirable
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In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
