Front of the House Supervisor
Boathouse leading Hotel and Restaurant in Hythe is looking for a Front of the House Supervisor to join our friendly and loyal team.
As a supervisor you will ideally have experience in a large, quality operation and will be fantastic with guests, offering the best customer service as well as great leadership skills.
The candidate will have the responsibilities to ensure the efficient operation of the team, to meet and exceed guests’ expectations and maximise profitability in line with company operating standards, whilst ensuring the highest possible levels of quality and customer service.
We are looking for a well-qualified candidates with following skills:
- Point of sale system experience –responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant’s POS system
- Organizational skills – FOH supervisor often juggle many responsibilities at a time, so top-notch organizational skills and prioritization skills are critical for running successful shifts. Work to tight deadlines when necessary and produce high quality work under pressure.
- Leadership skills – it’s the job of a FOH supervisor to keep staff on task, motivated, and focused. They also resolve staff conflicts and customer’s concerns
- Management - training, enforcing and monitoring adherence to hotel policies, management of staff is the front of house manager’s responsibility, so they must have strong managerial skills
- Customer service – dedication to providing excellent customer service and improving the customer experience are important qualities
- Stock Management
- Excellent Communication skills - both orally and written and the ability to communicate effectively at all levels.
Front of House Supervisor Duties:
- Manage the Reception, Telephony, Room and Table Reservations, Catering and Cleaning
- 40hrs per week
- Deliver the professional greeting of clients and visitors, to the highest standards
- Ensure tables are always presentable
- Ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level
- Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services. Develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future
- Ensure complaints are handled professionally and are followed through with no delay
- Ensure team logs and resolve issues
- The supervisor will also be responsible for the development and maintenance of all standards
- Explore all sales opportunities through up-selling techniques both online and face-to-face
- Manage and train the team to guarantee great attention to detail and an unforgettable service
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Flexible on working hrs and duties
Job Types: Full-time, Contract, Permanent
Pay: Up to £28,000.00 per year
Additional pay:
Benefits:
- Discounted or Free Food
- On-site Parking
Schedule:
- Day shift
- Overtime
- Weekends
Application question(s):
- How many years of supervisory experience do you have in hospitality?
- Are you available to work evenings and weekends?
Location:
- Southampton SO45 6DY (preferred)
