Solihull, B37 7YN
Weekend Shifts (FNOL Team)
Flexible Weekend Working | Saturday & Sunday Rotating Shifts - up to 16 hours
Ref: VA3872
#OFE
Benefits
- Competitive salary plus performance related bonus
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29 days holiday including public holidays plus additional days with service
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Pension contributions
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Referral bonus scheme
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Enhanced parental leave
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Enhanced sick pay
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Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
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Talk to us about flexible working
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VIP Awards colleague recognition scheme
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Cycle to work scheme
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Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
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Steer Academy provides accredited ongoing training paid for by the business
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Opportunities for career progression
Steer Automotive Group is one of the UK's leading automotive repair businesses, delivering outstanding customer service and supporting customers throughout their repair journey. We are looking for a Customer Service Administrator to join our FNOL (First Notification of Loss) team, supporting our weekend operation with flexible Saturday and Sunday shift patterns.
This is a computer-based, customer-focused role where you'll play an important part in keeping customers informed and ensuring a smooth experience from the start of their repair journey.
Key Responsibilities:
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Sending image request links to customers to support claims and repair assessments
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Updating customer records and progress logs accurately within internal systems
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Making outbound calls to provide customers with repair updates and progress information
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Maintaining clear and professional communication throughout the customer journey
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Supporting the wider team with administrative tasks and ensuring information is updated accurately
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Delivering excellent customer service and building confidence with customers during the repair process
What we're looking for:
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Strong communication and customer service skills
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Confident using computers and working across multiple systems
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Good attention to detail with accurate data entry skills
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Organised and able to manage multiple tasks effectively
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A positive attitude and willingness to work as part of a team
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Previous customer service, administration or call handling experience would be beneficial, although full training will be provided
If youre motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, wed love to hear from you. Apply today and be part of our customer-first team.
