JOB TITLE: Business Development Manager
JOB TYPE: Permanent
LOCATION: SW England & South Wales
TYPE: Field-Based
HOURS: 40 hours per week
ABOUT US
Neighborly (yes, without the “u”) began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.
Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Info:
Dream Doors Ltd is a highly respected, award‑winning market leader in kitchen makeovers and refurbishments, with a network of around 90 franchisees across the UK. As part of the Neighbourly family, Dream Doors is committed to delivering exceptional service and helping customers enhance their homes with confidence.
PURPOSE OF THE ROLE
We’re looking for an experienced and driven Business Development Manager (BDM) to play a pivotal role in the success of our franchise network. Acting as the vital link between our Franchise Business Owners and Head Office, you’ll help ensure every franchise operates to agreed standards, embraces best practice, and achieves sustainable, long-term growth.
This is a highly visible, relationship-led role where commercial insight, coaching ability, and strategic thinking really matter. You’ll work closely with franchisees at every stage of their journey - from initial training and launch through to ongoing development, providing practical support, challenge, and guidance to help them build profitable, high-performing businesses.
KEY RESPONSIBILITIES
As part of a collaborative BDM team, you’ll manage your own portfolio of franchisees and be responsible for driving performance across the network. Key aspects of the role include:
- Analysing franchisee sales, profit, margins, and overall financial performance
- Identifying barriers to growth and developing tailored strategies to improve profitability
- Monitoring progress against business plans and ensuring agreed actions are delivered
- Supporting franchisees to maximise efficiency and operational performance
- Setting, reviewing, and tracking sales, growth, and customer service targets
- Providing professional, hands-on advice on day-to-day operational challenges
- Supporting franchisees through start-up, launch, and ongoing business development
- Coordinating with Head Office teams and suppliers to ensure smooth franchise setup
- Delivering training, coaching, and mentoring - both on-site and at Head Office
- Helping franchisees prepare business plans and customer appointments
- Training and supporting franchisees in the use of internal systems, including CRM tools
- Ensuring franchises operate in line with company standards, policies, and values
- Sharing best practice across the network and contributing to continuous improvement
- Producing clear, accurate performance reports for Senior Management and escalating concerns where needed
EXPERIENCE/SKILLS/KNOWLEDGE
What you’ll bring
Experience & commercial insight
- Proven experience in sales, business development, or a commercially focused role
- Demonstrated management/coaching/supporting experience.
- A strong understanding of sales, marketing, and P&L management, with the confidence to interpret and challenge financial performance
- A track record of achieving (and exceeding) targets in a results‑driven environment
- Strong commercial awareness backed by hands‑on operational experience
- Confident using Microsoft Teams, Excel, and PowerPoint to analyse data, communicate insights, and deliver presentations
- A full UK driving licence, right to work in the UK, and satisfactory references
Skills & knowledge
- Excellent organisation, prioritisation, and multitasking skills, with the ability to manage deadlines across a varied workload
- A confident presenter and communicator, able to explain complex information clearly and persuasively
- A practical, solutions‑focused problem solver who responds quickly to challenges
- Comfortable building relationships and working with stakeholders at all levels, from franchisees to senior leadership
Attributes
- A collaborative team player who builds trust and strong working relationships
- Able to work independently, using initiative and sound judgement
- A genuinely supportive mindset, motivated by helping franchisees grow successful, sustainable businesses
- Self‑motivated, curious, and eager to learn, with a willingness to share knowledge and best practice.
Job Types: Full-time, Permanent
Pay: £52,500.00-£56,000.00 per year
Benefits:
- Company car
- Company pension
Experience:
- Franchising: 2 years (preferred)
- KBB: 3 years (required)
Willingness to travel:
Work Location: On the road
