Contact Centre General Manager | Brentwood, Essex | Full Time, Permanent | Competitive salary + Extensive benefits
Spire Healthcare have a new and exciting opportunity for an enthusiastic and driven Contact Centre General/Operations Manager to join our team on a full time and permanent basis, driving our growth strategy and supporting a newly established team to succeed.
In this pivotal role, you will provide clear leadership in the operation and delivery of all administration functions which includes In-Patient Bookings, Out-Patient Bookings and Sales, ensuring they perform to the required commercial, corporate and professional standards.
In addition, you will also be expected to establish and maintain a comprehensive whole organisational approach to improving customer service - including standard setting, benchmarking, feedback mechanisms and action planning.
Duties and responsibilities:
• To be responsible for providing clear professional leadership of the support centre, ensuring efficient and robust processes exist to support the requirements of service users
• Working closely with senior management teams and Heads of Departments to help deliver short and long term business achievement contributing to the individual hospital’s overall successes.
• The development and delivery of the centre’s 3 year Business Strategy in line with the overall business strategy for the Hospitals in the centre.
• To be responsible for the quality, maintenance and safety of the centre’s services and facilities and the safety of the staff, ensuring that the unit meets all statutory and regulatory requirements.
Who we're looking for:
• 3 Years management experience at senior manager level, preferably in a multi-functional environment managing multiple teams and services.
• Experience in the healthcare industry or similar customer orientated businesses.
• Proven experience of working in heavily regulated environments, directly with regulators.
• Managing a large P&L (budgeting, forecasting and tracking of performance)
• Commercially astute with a proven track record of customer relationships.
• Ability to understand key business processes and complex business issues.
• The ability to challenge constructively, whilst building strong working relationships.
