About us
Alternative Airlines is a fast-growing online travel agency specialising in flights. We have built a strong online presence at www.alternativeairlines.com, offering a seamless flight booking experience to a global customer base. With a fresh approach to the well-established air travel market, we are known for our innovation, attention to detail, and commitment to doing things differently.
Alternative Airlines has experienced remarkable growth, expanding from transaction values of £9m in 2020 to £89m in 2025. Our vision is to be the go-to online travel agency for flights, and our mission is to empower travellers worldwide with easy flight bookings, exceptional customer service and a wide range of pay-over-time options.
Technical Payments Lead Role
We are now looking to expand our team to include a curious, committed and passionate Technical Payments Lead. This is an exciting new role for Alternative Airlines and as Technical Payments Lead, you will personally lead the payment experience for Alternative Airlines’ customers. This role will require you to show strong technical knowledge of payments and BNPL, particularly the ability to optimise the checkout process across lenders and payment integrations. Acting as a link between our in-house Engineering Teams and external payment companies, your technical skills will help our Engineering teams to troubleshoot issues and build better payment experiences with our Product Teams.
This role will become the key internal stakeholder for payments within Alternative Airlines. This person will be passionate about developing knowledge within other areas of the organization including Customer Service, Finance, Commercial and Marketing.
Alternative Airlines continually looks to extend lending options across the world. This role will help to facilitate new lending partnerships through the integrations and implementations of new lending and payment options. They will provide valuable insights into the decision-making process on new lenders and be curious about how Alternative Airlines uses a payments strategy as a growth lever.
This is a long-term career opportunity and an opportunity for you to enter a high-tech environment with real responsibility and ownership of an important and significant aspect of the company as well enjoying contributing to our continued success in this unique, diverse and engaging industry.
This new role will sit within the Alternative Airlines’ 10-person Product Team, alongside Flight Content, User Experience, CRO and Design. Reporting into the Head of Product, who will also be responsible for your personal development, as well as direct involvement with the CEO and in-house engineering Teams, your responsibilities will be:
- Managing payment integrations for lenders, BNPL and payment companies on Alternative Airlines’ site including Affirm, Afterpay, Klarna, Stripe, Adyen and many lenders across the world
- Identifying and troubleshooting specific payment issues and working closely with our Back-End Engineering teams and external payment companies to resolve
- Partnering with our payment providers and lenders to understand their products and integrations including API documentation and best practices
- Working closely with our Front-End Engineering and CRO teams to ensure best practice for the site including marketing widgets and pre qualification tools
- Working with our Product Teams to improve the user experience across the checkout process as well as cross-collaboration with teams on payment projects
- Develop strategies and ideas to further improve the payment experience for Alternative Airlines’ customers
- Design and documenting effective payment operational and technical process documents
- Undertaking data analysis to highlight growth opportunities and areas to improve the payment experience
- Become the key stakeholder for payments across the business to develop payment specific knowledge within the company and across teams
- Work closely with our Commercial Team to understand and improve payment focusing on approval, take-up and success rates with our lenders
Why Join Us?
We believe that work should be fulfilling, supportive, and balanced. At Alternative Airlines, we put our people first and offer a culture that promotes growth and well-being.
Benefits & Perks:
- Flexible Working – Work where you’re most productive, whether from home or in the office
- Competitive Salary – Regularly reviewed to reflect your contribution
- Plenty of Holiday – Time to rest and recharge
- Social Events – Enjoy team outings and activities throughout the year
- Enhanced Parental Leave – Up to 13 weeks fully paid baby leave, available to all employees regardless of gender or family circumstances
- Flight Credits – Earn up to £1,000 in flight credits per year based on length of service
- Wellness Days – Two extra paid wellness holidays per year to focus on your well-being
- Sabbatical Leave – Enjoy a two-week paid sabbatical for every five years of service
A Workplace That Values You
- We champion work-life balance because we know that happy employees do their best work
- We invest in personal growth and development, helping our team member advance their careers
- You’ll be part of an innovative, diverse, and ambitious team where your ideas matter
- You’ll have the opportunity to shape the next stage of our company’s growth.
Join Our Award-Winning Team
We are proud to be certified as a Great Place to Work 2023-24, a recognition awarded by Great Place to Work® based on employee feedback.
Want to learn more? Visit www.alternativeairlines.com/work-with-us
We are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, including those from underrepresented groups. If you need any adjustments to the application process, please let us know.
Benefits:
- Casual dress
- Company events
- Enhanced maternity leave
- Free parking
- On-site parking
- Work from home
Experience:
- payments integrations or optimisations: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
